Senior Manager Workforce Management - Restaurants (South Portfolio)

MGM Resorts International

2d • Onsite

About The Position

The Sr Workforce Management Manager will provide strategic and operational oversight of the day‑to‑day functions within the Workforce Management Department. This includes monitoring and evaluating staffing levels, analyzing business‑volume trends, and assessing operational efficiency across all departments to ensure optimal alignment between labor resources and business needs. The Sr Manager will also review and interpret customer satisfaction results to identify performance gaps and partner with operational leaders to implement data‑driven improvements. Additionally, this role is responsible for developing Workforce Management team members through guidance, and ongoing support to strengthen analytical capabilities and operational excellence across the WFM function.
This role requires a strong foundation in scheduling software, advanced analytical and statistical skills, and demonstrated experience in process improvement. The Sr Manager must be adept at leveraging workforce management tools, forecasting models, and reporting systems to support accurate scheduling, labor optimization, and long‑term planning. The Sr Mgr also demands the ability to translate complex data into clear, actionable recommendations for leadership. In addition, the Sr Manager must demonstrate strong leadership acumen, including the ability to inspire, coach, and develop WFM team members while fostering a culture of accountability, collaboration, and continuous improvement.

Requirements

• 21+ years of age or older
• 3+ Years of prior relevant experience in a leadership role required
• 5+ Years of prior relevant experience in a related field required
• Strong foundation in scheduling software
• Advanced analytical and statistical skills
• Demonstrated experience in process improvement
• Adept at leveraging workforce management tools, forecasting models, and reporting systems
• Ability to translate complex data into clear, actionable recommendations for leadership
• Strong leadership acumen, including the ability to inspire, coach, and develop WFM team members while fostering a culture of accountability, collaboration, and continuous improvement

Responsibilities

• Design, implement, and monitor employee incentive programs that promote engagement, enhance performance, and align with organizational objectives, ensuring ongoing evaluation and optimization based on measurable results
• Mentor and develop managers, supervisors and specialists by providing ongoing coaching, performance feedback, and professional development opportunities. Guide them in building the leadership competencies required for future advancement, ensuring a strong and sustainable succession pipeline that supports long‑term organizational growth
• Manage and monitor the quality of services delivered by internal and external partners to ensure operational excellence
• Engage and collaborate effectively with operators, Workforce Management teams, and the Finance division to support cross‑functional alignment and operational success
• Demonstrate comprehensive knowledge of bargaining agreements and labor union contracts, and actively participate in negotiation sessions to ensure compliance and alignment with organizational objectives
• Manage Human Resources responsibilities for assigned department to include hiring, training, coaching and creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
• Recommend efficiency improvements by developing and promoting best practices that enhance Workforce Management performance. Communicate insights and recommendations to property operators, the Corporate FP&A – Labor team, and other key business partners. In addition, review and analyze financial statements to verify that productivity standards are met, maintained, and aligned with operational and financial goals
• Assist in the annual budgeting process by gathering operational data, preparing budget inputs, conducting variance analysis, and collaborating with cross‑functional teams to ensure accuracy and alignment with financial and strategic objectives
• Provide operational and strategic support to the Director of Workforce Management and assume full leadership responsibilities in their absence. This includes leading Workforce Management initiatives, overseeing day‑to‑day operations, driving decision‑making, ensuring continuity of business processes, and maintaining alignment with departmental and enterprise priorities
• Analyze and manage the compendium to ensure its accuracy, consistency, and alignment with enterprise strategic initiatives, collaborating with key stakeholders to implement updates that support operational and financial objectives
• Develop, manage, and maintain analytical tools that improve operational efficiency and support alignment with the company’s strategic initiatives
• Work under minimal supervision and have the ability to work in a fast‑paced environment

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed