Senior Manager, Workday Technology Lead
About The Position
The Senior Manager, Workday Technology Lead serves as the strategic technology leader for Shake Shack’s Workday platform and primary subject-matter expert for the platform’s integrations, security, data, and overall optimization. The role oversees the end-to-end flow of information across Workday and key enterprise systems, translating business needs into scalable solutions that support the organization’s people, financial, and operational priorities. This is a hands-on leadership role that combines technical execution with accountability for the quality, reliability, and delivery of solutions developed by internal teams and external partners. The role leads priorities, work allocation, solution reviews, and delivery across a global team while maintaining a strong understanding of Workday’s capabilities and business processes. The role partners closely with business and technology stakeholders to drive continuous improvement, ensure effective platform performance, and deliver solutions that meet Shake Shack’s evolving business needs.
Requirements
- 7+ years of enterprise application delivery, including 5+ years hands-on Workday technical delivery and integration build — not oversight-only.
- Current, demonstrable experience with Workday Financials and HCM and the broader Workday business process and security framework.
- Proven ability to independently develop and debug Workday integrations using Studio, EIB, Core Connectors, Document Transformation, and REST/SOAP APIs.
- Hands-on Workday security administration — domain and business-process security policies, role- and user-based security groups, and access review/audit.
- Experience leading global partner teams and internal teams — assigning work, reviewing deliverables, and holding partners to committed turnaround.
- Track record owning production integration health — monitoring, alerting, incident response, and root-cause remediation.
- Experience leading Workday semi-annual release management, including regression testing and feature adoption assessment.
- Strong analytical, troubleshooting, communication, and stakeholder-management skills, with the ability to translate business requirements directly into working, tested solutions.
Nice To Haves
- 8+ years enterprise application experience with 6+ years hands-on Workday; Workday certifications in Integration/Studio, Extend, Security, Financials, or HCM.
- Hands-on Workday Extend development (custom apps, orchestrations, API-driven extensions) and deployment/tuning of Workday AI agents, Illuminate, or ML-driven automation in a production tenant.
- Working experience with Adaptive Planning (model structure, sheets, data loads) and Prism Analytics (ingestion, transformation, blended datasets).
- Experience with middleware/iPaaS (Boomi) and integrating Workday with identity management (Azure AD/Entra ID).
- SOX ITGC execution and internal/external audit support; Agile delivery with Jira and TSM/case-management workflows.
- Experience delivering the technical workstream of finance and HR transformation initiatives — implementations, migrations, and process automation — within established enterprise architecture and integration standards.
- Restaurant, retail, hospitality, or other multi-unit environments with high-volume labor and back-of-house data.
Responsibilities
- Design, build, deploy, monitor, and debug Workday integrations using Studio, EIB, Core Connectors, Document Transformation, and REST/SOAP APIs across payroll, banking, benefits, POS, supply chain, procurement, and analytics.
- Own the integration catalog, error-handling framework, and daily run health end to end.
- Partner with Finance, People Resources, and Operations to translate requirements into solution designs, data mappings, interface specifications, and effort estimates.
- Evaluate build-vs-configure-vs-middleware options, recommend the approach, and lead technical design reviews with the partner and downstream system owners.
- Own the day-to-day delivery of internal technical resources and the partner teams — intake triage, backlog prioritization, work assignment, quality gates, and production rollout.
- Hold partners accountable to committed delivery and outcome-based standards through design and code peer review and signoff.
- Build and support Prism Analytics ingestion pipelines and derived datasets, and deliver Workday Extend applications and orchestrations.
- Own bi-directional data flows between Workday, Adaptive Planning, and the enterprise data warehouse (Snowflake).
- Configure, integrate, test, and deploy approved Workday AI agents, Illuminate features, and automation use cases — including the data access and integration required to support them.
- Execute Workday semi-annual release readiness for the integration and data layer — impact assessment, regression test build and execution, sandbox refresh coordination, migration packaging, and cutover.
- Maintain integration runbooks, technical documentation, and ISU/ISSG security; execute assigned SOX/ITGC control activities and produce audit evidence.
Benefits
- Weekly Pay and Performance bonuses
- Shake Shack Meal Discounts
- Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
- Medical, Dental, and Vision Insurance
- Employer Paid Life and Disability Insurance
- 401k Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Access to Employee Assistance Program on Day 1
- Pre-Tax Commuter and Parking Benefits
- Flexible Spending and Dependent Care Accounts
- Development and Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
