Senior Manager, Well-Managed, QA & Program Execution

Capital One • McLean, VA

2d • $161,500 - $221,200 • Onsite

About The Position

This role serves as a key operational leader and execution manager for the Ecosystem Risk & Integrity organization. Designed to translate strategic vision into tactical operational execution, this leader ensures the organization remains "Well Managed" while managing day-to-day strategic priorities, executive reporting, and cross-functional alignment across teams. Additionally, this role leads the continuous improvement agenda by managing the execution of a QA/QC program and coordinating necessary governance and reporting to illustrate overall functional health.

Requirements

• Bachelor's Degree or military experience
• At least 6 years of experience in project management, process management, or risk management
• At least 4 years of experience in operations management or financial services
• At least 2 years of experience in people management or leading cross-functional teams
• At least 2 years of experience within financial services or a regulated environment

Nice To Haves

• At least 7 years of project management experience leading cross-functional projects and programs in risk management
• At least 7 years of financial services risk management experience
• PMP Certification or Master's Certificate of Project Management (CPM)
• Experience setting operational direction, managing project expectations, and leading cross-functional teams

Responsibilities

• Partner with Ecosystem Risk leadership to track, cascade, and execute the multi-year strategic roadmap and key objectives/OKRs.
• Support leaders in managing and navigating operational issues across business priorities and objectives.
• Facilitate leadership forums, Steering Committees, Monthly Business Reviews (MBR), and other reviews across the organization.
• Prepare high-integrity agendas and compelling materials that support effective decision-making and alignment.
• Manage the strategic intake process for new initiatives and track progress against committed deliverables and objectives.
• Partner closely with centralized CoS & PMO teams.
• Support the maturation of the first-line (1LOD) risk control environment, maintaining strict adherence to Enterprise Risk Management (ERM) standards, and risk taxonomy frameworks.
• Coordinate internal audits and regulatory exams, ensuring clear documentation, data integrity, and resolution of audit items.
• Partner closely with centralized Reg Risk and Governance teams.
• Execute initiatives to automate and optimize manual processes through RPA, AI, or other toolsets.
• Partner with tech and product teams to implement data-driven solutions.
• Manage Quality Assurance/Quality Control (QA/QC) mechanisms and remediation workflows across the Ecosystem Risk & Integrity team.
• Support key communication strategies, drafting executive updates, committee presentations, and organizational messaging.
• Drive associate engagement initiatives and help to create a high-performing "People First" team environment.
• Build strong collaborative bridges across Global Payment Network (GPN) business partners, scheme leaders, and 2nd Line Risk partners (CFRM/ORM).
• Manage the tracking and delivery of Ecosystem Security, Integrity, and Payment Success programs.
• Produce reporting artifacts and ensure relevant program attributes flow across reporting lines.

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Senior