Senior Manager, Well-Managed, QA & Program Execution

Capital One•McLean, VA

About The Position

This role serves as a key operational leader and execution manager for the Ecosystem Risk & Integrity organization. Designed to translate strategic vision into tactical operational execution, this leader ensures the organization remains "Well Managed" while managing day-to-day strategic priorities, executive reporting, and cross-functional alignment across teams. Additionally, this role leads the continuous improvement agenda by managing the execution of a QA/QC program and coordinating necessary governance and reporting to illustrate overall functional health.

Requirements

Bachelor's Degree or military experience
At least 6 years of experience in project management, process management, or risk management
At least 4 years of experience in operations management or financial services
At least 2 years of experience in people management or leading cross-functional teams
At least 2 years of experience within financial services or a regulated environment

Nice To Haves

At least 7 years of project management experience leading cross-functional projects and programs in risk management
At least 7 years of financial services risk management experience
PMP Certification or Master's Certificate of Project Management (CPM)
Experience setting operational direction, managing project expectations, and leading cross-functional teams

Responsibilities

Partner with Ecosystem Risk leadership to track, cascade, and execute the multi-year strategic roadmap and key objectives/OKRs.
Support leaders in managing and navigating operational issues across business priorities and objectives.
Facilitate leadership forums, Steering Committees, Monthly Business Reviews (MBR), and other reviews across the organization.
Prepare high-integrity agendas and compelling materials that support effective decision-making and alignment.
Manage the strategic intake process for new initiatives and track progress against committed deliverables and objectives.
Partner closely with centralized CoS & PMO teams.
Support the maturation of the first-line (1LOD) risk control environment, maintaining strict adherence to Enterprise Risk Management (ERM) standards, and risk taxonomy frameworks.
Coordinate internal audits and regulatory exams, ensuring clear documentation, data integrity, and resolution of audit items.
Partner closely with centralized Reg Risk and Governance teams.
Execute initiatives to automate and optimize manual processes through RPA, AI, or other toolsets.
Partner with tech and product teams to implement data-driven solutions.
Manage Quality Assurance/Quality Control (QA/QC) mechanisms and remediation workflows across the Ecosystem Risk & Integrity team.
Support key communication strategies, drafting executive updates, committee presentations, and organizational messaging.
Drive associate engagement initiatives and help to create a high-performing "People First" team environment.
Build strong collaborative bridges across Global Payment Network (GPN) business partners, scheme leaders, and 2nd Line Risk partners (CFRM/ORM).
Manage the tracking and delivery of Ecosystem Security, Integrity, and Payment Success programs.
Produce reporting artifacts and ensure relevant program attributes flow across reporting lines.