Senior Manager, Warehouse and Kitting Operations

Bristol Myers Squibb•Summit, NJ

1d•$135,810 - $164,573•Onsite

About The Position

The Senior Manager, Warehouse & Kitting Operations leads high-performing teams responsible for all processes associated with material receipt, movement, storage, staging, kitting, and distribution within CAR T commercial operations. This position plays a critical role in warehouse and kitting processes, ensuring appropriate controls, complete material traceability, kit accuracy, and efficient, on-time delivery of materials and production kits to manufacturing. The Senior Manager leads operations across multiple shifts while driving strategic and operational efficiencies, cost savings, inventory accuracy, and strong leadership actions. The position assures compliance with cGMP requirements and applicable policies, regulations, and certifications including training, documentation, standard operating procedures, and corporate policies. In support of the operation, the Senior Manager utilizes business reporting tools (e.g., Excel, Power BI, SharePoint) and emerging AI capabilities to monitor performance, report key metrics, and drive data-informed decision making. The Senior Manager will maintain a compliant, effective, and efficient operation that meets or exceeds site goals and objectives.

Requirements

Advanced knowledge of warehouse and kitting operations, including best industry practices, application of principles, concepts, practices, standards, validation, and qualification
Advanced knowledge of cGMP/GDP/Pharmaceutical regulations
Advanced knowledge of Quality systems
Advanced knowledge of OSHA, DEA, USP, and other applicable warehouse regulations
Advanced proficiency in ERP systems / WMS applications and analytics tools
Advanced proficiency in Excel and business reporting / data visualization tools (e.g., Power BI, SharePoint); proficiency in MS Office applications
Familiarity with AI tools and their applicable uses in warehouse, supply chain, and business operations
Advanced analytical, problem-solving, and critical thinking skills with strong attention to detail
Advanced project management experience handling multiple projects simultaneously
Advanced organizational and time management skills
Excellent interpersonal, verbal, presentation, and written communication skills
Demonstrated ability to lead continuous improvement and innovation opportunities within the GMP warehouse, kitting, and 3rd-party warehouse operations, providing input into broader materials management improvement opportunities
Understanding of cell culture, cryopreservation, purification, and aseptic processing or lab technique
Ability to work independently and collaboratively as a team member
Ability to interpret / write technical documents
Ability to travel 5% - 10% of time
Bachelor's degree in Supply Chain, Engineering, Life Sciences, Information Systems, Business Management, or related field; an equivalent combination of education, training, and experience may be considered.
Minimum 10 years of relevant experience in a regulated manufacturing environment.
Minimum 8 years of combined experience in materials management, warehousing, kitting, manufacturing, and/or supply chain operations.
Minimum 3 years of people leadership experience within a manufacturing, supply chain, or operational environment.
Demonstrated knowledge of cGMP regulations and industry best practices.

Responsibilities

Manage daily warehouse operations within a validated warehouse management system (EWM) and across the CAR T supply chain network for the receipt, movement, and storage of raw materials and components
Maintain shipping, receiving, staging, kitting, and storage areas that are compliant, efficient, effective, and safe
Oversee material transfers between sites as well as an offsite 3PL facility
Engage with various groups to expedite receipts and ensure appropriate sampling / inspection of incoming materials
Manage the cycle counting process; interface with Cost Accounting and Internal Audits to coordinate, manage, and perform regular physical inventory counts as scheduled
Maintain inventory accuracy and complete material traceability across all storage locations, including ambient, cold-room, and ultra-low temperature environments
Lead all kitting operations supporting commercial manufacturing, ensuring production kits are assembled accurately, completely, and in alignment with the manufacturing schedule
Oversee kit design, bill of material (BOM) accuracy, component staging, kit assembly, verification, and delivery to manufacturing
Establish and maintain kitting standard work, right-first-time quality standards, and capacity plans that flex with manufacturing demand
Ensure lot-level traceability of all kitted components and appropriate segregation, labeling, and status control of materials throughout the kitting process
Partner with Manufacturing, Planning, and Quality to resolve kit discrepancies, shortages, and expedites with a sense of urgency
Lead a team of Managers and front-line staff across multiple shifts, including all training, performance evaluations, and career development
Manage implementation and maintenance of appropriate training curricula
Foster a collaborative culture that drives good decision making, individual accountability, high ethics, and compliance
Create an environment of teamwork, open communication, and a sense of urgency
Provide a safe and healthy work environment for staff and ensure compliance with policies and regulations; promote and engage the team in the safety training program
Act as a change agent in a fast-paced environment to promote flexibility, creativity, and accountability
Create and implement procedures and policies governing warehouse and kitting operations
Collaborate with cross-functional system partners and represent Warehouse & Kitting Operations in CAPA and deviation reviews and communication
Investigate events and effectively prepare communication to address questions and issues
Lead internal organization and project teams to advance departmental quality matters (including but not limited to deviations, CAPAs, and change control evaluations)
Critically review investigations, interpret results, and work with SMEs to generate conclusions consistent with quality risk management principles
Coordinate, communicate, and provide essential Warehouse & Kitting Operations project information and activity status to Development, Clinical, Planning, Manufacturing, Quality Assurance / Operations, Global Supply, and other associated functions in a timely manner
Build trust and productive relationships with peers and stakeholders; drive collaboration across the company and with external partners
Lead multi-functional and multi-location teams through project identification and implementation for both short- and long-term projects
Identify strategic and operational issues both internally and externally, develop proposals, outline solutions, and provide time commitments and resources
Deliver business results through timely and quality decision making
Collect, analyze, and report key information impacting warehouse and kitting operations using Excel and business reporting / visualization tools (e.g., Power BI, SharePoint)
Collaborate with departmental leads to create, manage, and publish KPIs and metrics, including data supporting daily Tier meetings
Leverage AI-enabled tools, where appropriate, to streamline reporting, analysis, and routine business processes, and identify practical use cases for AI within the operation
Seek out and support continuous process improvement projects both within the department and across site collaborative initiatives
Able to lift up to 60 lbs at knee/waist height and 30 lbs to shoulder height using proper body mechanics; push/pull materials requiring up to 60 lbs of force
Able to operate material-handling equipment (manual and powered pallet jacks, forklifts, pallet exchangers, stretch wrappers) per training and authorization
Able to perform repetitive tasks, prolonged standing, bending, and reaching
Able to safely handle chemical disinfectants, flammable materials, and hazardous chemicals
Able to handle dry ice and frozen materials, access ultra-low freezers (-80°C), and work in cold-room environments (2–8°C)
Able to independently don, doff, and wear required PPE throughout the shift, including safety shoes and cut-resistant gloves
Able to use step stools to reach and handle materials

Benefits

wellbeing support
retirement and financial protection benefits
insurance offerings (medical, dental, vision, life and disability)
Flexible Time Off (FTO)
11 paid company holidays
160 hours of paid vacation annually
3 optional holidays
paid sick leave
up to two paid volunteer days per year
summer hours flexibility
leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs
annual Global Shutdown between Christmas Day and New Year's Day