Senior Manager, VOC Advanced Analytics
Hyundai Motor Company•Fountain Valley, CA
•$114,800 - $164,000•Onsite
About The Position
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
Requirements
- Bachelor’s degree in a quantitative field required.
- Eight or more years in data analytics, business intelligence, or data science.
- At least three years of experience leading analytics teams.
- Advanced analytics: Python, SQL.
- Familiarity w/ Azure AI, OpenAI/Claude APIs.
- Visualization: Tableau / Power BI.
- Data engineering & prep: Alteryx/MS Fabric, DataMart design, ETL frameworks.
- Statistical modeling, forecasting, and machine learning.
- Text analytics/NLP/GenAI for VOC or survey data.
- Strong analytical mindset with ability to solve complex business problems.
- Ability to synthesize large, complex datasets into actionable insights.
- Executive communication and storytelling skills.
- Ability to operate in a fast-paced, cross-functional environment.
- Strong organizational, documentation, and process design skills.
Nice To Haves
- Master’s degree preferred (Data Science, Analytics, Engineering, etc.).
- Experience in automotive, customer care, VOC, or product quality analytics strongly preferred.
- Experience with survey/VOC data, warranty data, or dealer performance analytics highly desirable.
Responsibilities
- Define and execute the advanced analytics roadmap across VOC, Customer Care, and Product Quality.
- Identify and prioritize high-impact analytical opportunities aligned with enterprise objectives.
- Develop and deploy predictive models for warranty forecasting, churn prediction, and case escalation risk.
- Apply statistical modeling, time-series forecasting, and trend analysis to identify risks, opportunities, and performance drivers.
- Lead complex analyses to identify root causes of customer dissatisfaction, quality issues, and emerging risks.
- Integrate VOC, operational, and warranty data to generate actionable business insights and support decision-making.
- Apply NLP and GenAI techniques to analyze surveys, call transcripts, cases, and other unstructured VOC data.
- Develop scalable frameworks for sentiment analysis, topic modeling, and automated insight generation.
- Design and execute experiments, including A/B testing and causal analysis, to evaluate process improvements and customer experience initiatives.
- Deliver prescriptive recommendations to improve operational performance and customer outcomes.
- Partner with Data Engineering teams to build scalable datasets and analytics-ready environments and ensure models are integrated into reporting solutions.
- Present findings to senior leadership, translate results into business actions, and lead data scientists and analysts while establishing modeling standards and delivering predictive insights that influence enterprise decision-making.
Benefits
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- 401(k) retirement plan with Employer Match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Vacation and sick time off
- Employer-paid basic life and disability coverage, including Paid-Family Leave.
- Mental health, wellbeing, and employee assistance program
- Health advocate (support)
- Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
- External Training and Development Programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
