Senior Manager, Virtual Computing Operations

RTX•US-CT-REMOTE, CT

5d•$132,400 - $251,600•Remote

About The Position

The Senior Manager, Virtual Computing Operations will lead enterprise-wide operational support for RTX’s virtual computing environments, including Virtual Desktop Infrastructure (VDI), engineering compute platforms, virtualization infrastructure, and supporting technologies. The role leads IT professionals in delivering reliable, secure, scalable, and sustainable virtual platforms that enable business agility and growth. Working across Enterprise Services and business organizations, the Senior Manager will drive technology strategies, platform standardization, operational excellence, and continuous improvement, while ensuring solutions align with enterprise architecture and evolving business needs. This role supports global operations, business growth, new program onboarding, and emerging technology requirements, balancing strategic priorities with day-to-day production support.

Requirements

A university degree or equivalent experience and at least 10 years of relevant experience, or an advanced degree in a related field and at least 7 years of experience.
Experience leading or supporting VDI in medium- to large-scale enterprise environments.
Experience with virtualization technologies and architectures across compute, network, storage, application, and automation layers.
Experience developing technology strategies, roadmaps, and sustainable solutions in complex, 24/7 production environments.
Experience leading and delivering reliable operational platforms in global production environments.
Experience partnering with customers and senior leadership to provide oversight, ensure deliverables are met, and drive accountability for key milestones.
Experience with UNIX/Linux/Solaris and/or Windows integration in medium- to large-scale environments.
Experience with enterprise storage technologies such as NetApp and PowerMax.
U.S. citizenship, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Experience driving adoption of cloud-based solutions, including identifying and implementing use cases that deliver measurable business value.
Strong leadership, communication, interpersonal, and customer service skills, including the ability to collaborate with senior technical and business leaders.
Ability to solve complex problems, balance competing priorities, and deliver practical, supportable solutions in rapidly evolving environments.
Working knowledge of cloud platforms and operational models supporting high-availability environments.
Strong understanding of private, public, and hybrid cloud architectures, including IaaS, PaaS, and SaaS.
Experience with cloud platforms such as AWS, Microsoft Azure, and Oracle Cloud.
Experience with VMware, Nutanix, and other virtualization technologies.
Familiarity with hyperconverged infrastructure solutions and architectures.
Experience with networked storage platforms, including NetApp and PowerMax, particularly within hyperconverged environments.
Experience developing operational standards, support models, and processes that improve platform reliability, scalability, and efficiency.
Ability to influence enterprise technology decisions and communicate complex technical concepts to technical and executive stakeholders.

Responsibilities

Lead enterprise-wide operational support and strategy for virtual computing environments, including VDI, engineering compute platforms, and virtualization infrastructure.
Develop and execute long-term technology roadmaps, standards, and best practices for virtualization and related platforms.
Manage and develop a team of IT professionals, promoting cross-training, documentation, and knowledge sharing.
Partner with technology, cybersecurity, enterprise, and program organizations to align virtualization strategies with enterprise architecture and business requirements.
Drive continuous improvement, platform resilience, operational sustainability, and customer satisfaction across global operations.
Ensure high availability, security, scalability, and cost-effectiveness across virtual platforms and supporting technologies.
Evaluate proposed virtual solutions for operational supportability and alignment with hardware, software, security, network, and system-utilization requirements.
Develop and manage KPIs to measure platform effectiveness, operational performance, and service delivery.
Influence enterprise architecture and technology decisions by evaluating solution options and communicating recommendations to technical and executive stakeholders.
Support business growth, new program onboarding, and emerging technology requirements through scalable operational processes and support models.
Identify opportunities to leverage emerging technologies and improve system effectiveness, resource efficiency, and customer experience.
Provide technical and operational leadership to address complex challenges while balancing strategic priorities with day-to-day production support requirements.

Benefits

Compensation and healthcare, wellness, retirement, and work/life benefits.
Career development and recognition programs.
Parental leave, including paternal leave.
Flexible work schedules.
Achievement awards.
Educational assistance.
Child and adult backup care.
Medical, dental, vision, and life insurance.
Short-term and long-term disability insurance.
401(k) match.
Flexible spending accounts.
Employee assistance program.
Employee Scholar Program.
Paid time off and holidays.
Potential eligibility for annual short-term and/or long-term incentive compensation programs.