Senior Manager, Vendor Data Quality Lead

CVS Health•Work At Home-Massachusetts, MA

4d•$67,900 - $182,549•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary At Aetna®, part of CVS Health, we proudly serve more than 26 million medical members through our broad range of health plan offerings. We're committed to delivering a simpler, more meaningful, and personal health care experience to each of them. As a Senior Manager, Vendor Data Management, you will play a critical role in supporting our Aetna members and our business by leading advance analytics tools/reports, work with other partner to create insightful interactive dashboards, vendor oversight related to the contract service level agreements, performance guarantees, and reporting timelines. You will establish clear Key Performance Indicators (KPIs) for vendor performance and data management, regularly review vendor performance against SLAs, and utilize technology to centralize vendor information and automate data capture. This is a high impact role. Work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Subject matter expertise in technical solutions for the healthcare industry while bringing your analytical skillset. You will have the opportunity to own projects and workstreams while also collaborating with a broad range of stakeholders throughout the organization.

Requirements

5+ years of prior healthcare vendor relations, project management or reporting experience.
3+ years of experience in Medicare or Medicaid.
Ability to synthesis financial data from trend, seasonality and unique outliers perspective while presenting reasoning behind the emerging experience.
Ability to present complicated analyses and concepts in a simple manner, and to communicate insights and recommendations to leadership.
Proficiency with Microsoft Office applications including Word, Excel, PowerPoint.
5+ years’ experience using data visualization tools such as Tableau or Power BI
Experience in data management, product management, or vendor management.
Working knowledge of advanced analytical approaches and best practices for database development and design
Strong analytical skills and proficiency with relevant software and databases
Strong technical, verbal, and written communication skills
Strong attention to detail and organizational skills
Strong experience with data quality management and data governance

Nice To Haves

Master’s degree in data/technology or Finance
5+ years of experience with databases and database management
5+ years of experience in Web and Internet applications demonstrating the ability to utilize technology tools

Responsibilities

Accountability for vendor data and vendor processes to collect vendor data specific to Members' benefits.
Market scan for vendor solutions for new and innovative benefits.
Set up/onboard new vendors on the vendor database to provide required monthly reporting.
Set up procedures, technologies, and benchmarks to track data quality and identify potential issues, including data accuracy, completeness, and timeliness.
Develop vendor scorecard focusing on financial, customer satisfaction, and learning & growth perspectives, using key performance indicators (KPIs) to track progress and identify areas for improvement in real time.
Monitor open commitments and follow up with vendors for audits, reporting, invoicing, and data reconciliation.
Provide insight into complex vendor problems and track to resolution.
Exercise considerable latitude and subject matter expertise in determining objectives and approaches to assignments.