Senior Manager, Vehicle Care & AI Driven Strategy - FCSD Digital Solutions
About The Position
FCSD Digital Solutions exists to make servicing at Ford ridiculously easy for owners, powered by an exceptional dealer service experience, so they never consider going anywhere else. We start with real customer and dealer problems, translate business priorities into clear digital strategies, and empower teams to deliver measurable outcomes that matter. As the Senior Manager, Vehicle Care & AI Driven Strategy-FCSD Digital Solutions, you will be a key transformational leader driving the strategic vision, business viability, and market adoption of our next-generation digital ecosystem. This is a high-visibility, forward-looking role designed for a strong strategist and change-maker who can take a major lead in accelerating our digital customer care initiatives. Your time and impact will be focused across two primary areas of work: 70% Strategic Leadership & AI Roadmap Acceleration: You will own the long-term vision, business models, and performance metrics for our flagship AI-driven customer care agent. You will lead the transformation required to scale this massive initiative across the enterprise. 30% Digital Portfolio Activation: You will oversee the high-level positioning and market-facing activation strategies for our broader mobile and in-vehicle digital touchpoints. Dedicated product delivery teams will own the day-to-day execution and running of these plans, allowing you to focus on strategic alignment and market success. In this role, you will bridge the gap between business strategy, technology, and marketing. You will act as the Directly Responsible Individual (DRI) for business outcomes, continuously leading "Business Risk" discovery to evaluate how our digital strategies perform operationally, financially, and brand-wide.
Requirements
- Strong strategist and change-maker
- Ability to take a major lead in accelerating digital customer care initiatives
- Experience bridging the gap between business strategy, technology, and marketing
Responsibilities
- Own the long-term vision, business models, and performance metrics for our flagship AI-driven customer care agent.
- Lead the transformation required to scale this massive initiative across the enterprise.
- Oversee the high-level positioning and market-facing activation strategies for our broader mobile and in-vehicle digital touchpoints.
- Bridge the gap between business strategy, technology, and marketing.
- Act as the Directly Responsible Individual (DRI) for business outcomes.
- Continuously lead "Business Risk" discovery to evaluate how our digital strategies perform operationally, financially, and brand-wide.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
