Senior Manager, UX Writing
About The Position
The New York Times is seeking a Senior Manager, UX Writing to concept, develop, and execute UX writing across its portfolio, including the core news product, Games, Cooking, Wirecutter, and The Athletic. This role involves writing clear, crisp, and engaging copy for customer journeys, collaborating with various teams (product, design, marketing, engineering, research, editorial) to enhance subscriber growth, engagement, and retention. The position also includes managing a small team of freelance UX writers, establishing standards, and developing workflows. The ideal candidate will balance UX copy clarity with brand personality and approachability, creating inspiring solutions and presenting them effectively. This is a hybrid role based in New York, requiring approximately 3 days per week in the office, reporting to the Associate Creative Director, Writing.
Requirements
- 8+ years of experience writing for product, brand, and UX across multiple products, teams, or surfaces.
- Experience managing or functionally leading writers.
- A portfolio that shows ideas expressed clearly across a range of touchpoints.
- The ability to write clear, succinct, and engaging copy while writing for small spaces.
- The ability to collaborate with multiple partners and adjust copy based on data and input from others.
- Fluent in branding and UX theory and practice.
- Proficiency using Figma.
Nice To Haves
- A love of writing and storytelling, with the ability to apply it to systemic thinking.
- Curiosity about every piece of the customer journey.
- A belief in the value of journalism to people and society, and genuine curiosity about our work and company. We hope you enjoy reading, watching, and listening to New York Times journalism and products.
Responsibilities
- Write clear, accurate, and compelling user-interface copy for experiences on nytimes.com, in The New York Times app, and more.
- Manage inbound UX writing requests, prioritizing tasks and assigning overflow projects as needed.
- Maintain quality and consistency across projects and teams, acting as a brand voice steward to ensure all UX copy meets brand, newsroom, and product style guidelines and lives up to the journalism itself.
- Expertly apply brand voice in wayfinding moments, enhancements, paywalls and payflows, plus new tools and features, adjusting tone as appropriate. Touch points might include push notifications, tooltips, light boxes, bottom sheets, screens for new flows and more.
- Mentor in-house writers and manage a small team of freelance UX writers.
- Consider problems from multiple angles while aligning work with overarching business and engagement goals.
- Use insights, data, and strategy to influence product copy.
- Collaborate with designers, prototypers, marketers, and more to create compelling UX solutions.
- Communicate the strategic intent of your work in meetings, presenting rationale to a broad group of partners, including leadership.
- Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.
Benefits
- Medical, dental, and vision benefits
- Flexible Spending Accounts (F.S.A.s)
- Company-matching 401(k) plan
- Employee stock purchase plan
- Paid vacation
- Paid sick days
- Paid parental leave
- Tuition reimbursement
- Professional development programs
- Variable pay, such as an annual bonus and restricted stock (may be eligible depending on role)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
