Senior Manager UX Design I.C.

CVS Health•Richardson, TX

10d•$106,605 - $260,590•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Lead UX Designer, you will shape the experience of complex, enterprise-grade platforms used by engineers, security teams, and infrastructure operators. This role focuses on designing intuitive, scalable, and high-value experiences for developer tooling, cloud platforms, and security products that power critical healthcare and pharmacy systems. You will lead design strategy and execution across cross-functional product teams, guiding work from discovery through delivery. You will champion user-centered design while navigating the unique challenges of highly technical domains—translating complex system behaviors, workflows, and data into clear, usable, and efficient experiences. This role requires expertise in enterprise UX, especially for developer, infrastructure, and security tooling, along with a strong interest in AI-enabled tools and design practices. You will leverage AI tools to accelerate UX outputs while applying strong design judgment, technical fluency, and responsible AI practices, in addition to helping define good use and application of AI in enterprise tools. The ideal candidate brings systems thinking, technical curiosity, and a passion for solving complex problems. You are comfortable working in ambiguity, partnering closely with engineering, and influencing decisions that drive measurable business and operational impact.

Requirements

7+ years of professional experience in UX design, with a strong focus on enterprise or technical products
5+ years applying user-centered design methods from discovery through implementation
5+ years of experience in at least two core design disciplines: user research, interaction design, or visual design
5+ years partnering closely with engineering teams and influencing product direction
3+ years working in agile, lean, or iterative development environments
2+ years of experience designing for developer tools, infrastructure platforms, security products, or other highly technical domains
2+ years of experience designing for complex systems, data-heavy interfaces, or cloud-based platforms
5+ years of experience designing and prototyping tools such as Figma, Miro, or similar
Working knowledge of modern front-end technologies and design systems (e.g., HTML/CSS, React, Angular, Material or enterprise design systems)
Strong systems thinking, technical fluency, and ability to understand complex architectures and workflows
Demonstrated ability to align design decisions to business goals and deliver measurable outcomes

Nice To Haves

Experience designing for internal platforms or tools used by engineers, DevOps, SRE, or security teams
Familiarity with cloud platforms (AWS, Azure, GCP), infrastructure concepts, or observability/security tooling
Experience working on data visualization, monitoring dashboards, or workflow-heavy enterprise applications
Strong understanding of AI/ML-enabled product experiences or designing AI-assisted workflows
Experience using AI tools to support design workflows, including research synthesis, ideation, prototyping, or content generation
Experience advocating for UX within large-scale technical organizations
Exceptional written, verbal, and visual communication skills, with the ability to explain complex concepts clearly
Experience mentoring designers and elevating team practices
Knowledge of healthcare or regulated industries

Responsibilities

Design intuitive, efficient experiences for complex enterprise systems, including developer platforms, cloud infrastructure tools, and security products
Translate deeply technical workflows, architectures, and data models into clear, user-centered solutions that improve usability and productivity
Lead end-to-end design across the product lifecycle, including user research, interaction design, prototyping, and usability evaluation
Partner closely with engineering, product, security, and platform teams to define problems, shape solutions, and deliver at scale
Apply systems thinking to design across interconnected tools and services, ensuring consistency and extensibility
Drive a lean, iterative approach grounded in experimentation, rapid feedback, and continuous learning
Mentor and guide designers, advocating for best practices in enterprise UX, accessibility, and responsible AI use
Align design decisions to business, operational, and technical outcomes, demonstrating measurable impact