Senior Manager, US Commercial Credit Learning

BMO•Chicago, IL

3d•$102,000 - $190,000

About The Position

Identifies business needs and delivers effective, performance-focused credit training programs to support the strategic goals of U.S. Commercial Banking. Develops, promotes, and manages credit learning initiatives with a strong emphasis on credit risk skills, including underwriting, portfolio management, and regulatory compliance. Performs periodic reviews, analyzes program outcomes, and provides insights and recommendations for enhancements. Ensures efficient execution of all program components, including change management and communications.

Requirements

7+ years of experience in Commercial Banking, credit risk, and learning program management.
Expertise in learning design, facilitation, and program execution.
Strong strategic thinking, analytical, and problem-solving skills.
Proven ability to influence senior leaders and manage ambiguity.
Data-driven decision-making and cross-functional collaboration skills.

Responsibilities

Fosters a culture aligned to BMO’s purpose, values, and strategy; role models inclusive leadership and continuous learning.
Ensures alignment between values and behavior that fosters diversity and inclusion.
Connects work to enterprise goals, sets inspirational objectives, and ensures accountability for execution.
Builds collaborative teams across functions to maximize stakeholder value.
Attracts, retains, and develops top talent in credit and learning disciplines.
Recognizes and rewards performance, coaches team members, and manages development and performance gaps.
Provides strategic input into business decisions as a trusted advisor.
Makes recommendations to senior leaders on learning strategy and new initiatives based on deep understanding of Commercial Banking and credit risk.
Acts as a subject matter expert on credit-related regulations, policies, and risk frameworks.
Influences and negotiates to achieve business objectives and drive adoption of training programs.
Identifies emerging trends in credit risk and learning to inform decision-making.
Reviews programs for effectiveness, considers industry benchmarks, and recommends enhancements.
Designs measurable sustainment strategies and prioritizes opportunities based on stakeholder feedback and business needs.
Develops business cases for new programs, assessing ROI and strategic fit.
Advises on resource requirements and develops roadmaps for execution.
Defines the credit learning strategy for the business/group and recommends for approval.
Conducts independent analysis to resolve strategic issues and inform program design.
Acts as the prime subject matter expert for internal and external stakeholders.
Defines business requirements for analytics and reporting to ensure insights inform decisions.
Analyzes data to provide program insights and recommendations.
Monitors and tracks program performance and addresses issues proactively.
Designs and produces dashboards and reports to measure impact.
Leads communication strategies to drive engagement and behavior change.
Collaborates across BMO to ensure consistency of messaging and alignment with enterprise goals.
Supports development of tailored communications to support program adoption.
Leads execution of operational programs and adapts as needed to ensure quality.
Investigates and mitigates program risks and escalates concerns to senior leaders.
Supports change management and sustainment activities.
Ensures delivery of credit training programs to leaders and employees to meet performance objectives.
Builds effective relationships with stakeholders and ensures alignment.
Manages vendor relationships and monitors performance and cost.
Supports execution of strategic initiatives and tracks milestones.
Monitors industry developments and updates programs to remain competitive and effective.
Applies expertise and creative thinking to solve complex, non-routine problems.
Implements changes in response to shifting trends.