Senior Manager, Trust & Safety Policy

Lyft • San Francisco, CA

3h • Hybrid

About The Position

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. As a Trust & Safety Policy Senior Manager, you will play a pivotal role in shaping and implementing platform safety policies that uphold these principles, ensuring our community remains safe and reliable. Lyft is looking for a Senior Manager to join our Safety and Customer Cares team based in our San Francisco office. This is a manager role that includes both people management and senior IC work to build out a dedicated policy development function. This role will help lead the creation of a best-in-class, LLM-first, Safety Policy and Operations function at Lyft.

About You:
You are a strategic thinker and influential leader with a passion for Trust & Safety issues at complex multi-sided platforms. Your expertise in taxonomy and policy development, operational excellence, risk mitigation, and relationship management positions you to make a significant impact on Lyft’s commitment to safety, ensuring a secure and reliable transportation experience for millions of users nationwide.

Requirements

• Three to five years of Trust & Safety policy experience in the digital services industry across a wide range of products
• Experience developing Trust & Safety policy taxonomies and policies
• Experience working cross functionally with internal business stakeholders
• Exceptional strategic and problem-solving skills
• Data analysis and the ability to translate to internal business partners and policy stakeholders
• Sufficient level of technical acumen and proficiency to collaborate with engineers with business and technical requirements for systems and tooling.
• Self-starter; intrinsically motivated and a good teammate

Nice To Haves

• Ideally a graduate degree, with emphasis on a law or business degree.

Responsibilities

• Provide strategic vision for the design of a best-in-class, LLM-first, Safety Policy and Operations function at Lyft.
• Own the process and governance for the creation, maintenance, and depreciation of the foundation unified policy taxonomy, policy modules, and other supporting artifacts including the style guide and glossary.
• Programmatically assist in leading the transition from the current Safety policy and operations model to a future model based on unified, modular policy infused with LLM and other machine learning models. This includes the design and development of a standardized, multi-step lifecycle (e.g., policy, detection, investigation, adjudication, sanctions, and appeals) for handling all of Lyft’s Safety submissions.
• Collaborate closely with cross-functional teams including Community Safety, Specialized Support, Legal, Product, Public Policy, Risk, and Communications, to ensure a successful transition to and ongoing operation of the future model.
• Lead thorough research and analysis to identify emerging safety trends and risks, monitor industry developments, best practices, and regulatory changes, and integrate data-driven insights and requirements to continuously maintain and improve Lyft’s Trust & Safety operation.
• Communicate policy and operational updates, enforcement actions, and key safety insights to senior management and relevant stakeholders.
• Prepare and present on insights draws from the operational data on the impact of policy and operational changes, performance metrics, and incident trends to inform strategic decision-making.

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees