Senior Manager - Treasury and Cash Operations, Maison Madison

Hermès • New York, NY

2d • $112,295 - $133,455 • Onsite

About The Position

This position will report to the Director of Operations and will primarily work within the Operations and Sales Teams to support the operations of the boutique. As the Senior Manager of Treasury & Cash Operations, you will be overseeing cash office operations, including cashiers, Selling & Service Assistants, remote sales, and store-to-store transfers. Ensures strong internal controls, audit readiness, and accurate transaction management, while maintaining system integrity and resolving discrepancies. Partners closely with Treasury and Internal Controls to align cash management processes with company policies.

Requirements

• 5+ years of retail and cash management experience in a similar role
• People-management and mentor experience for a team of five or more employees
• Strong leadership, communication, and planning skills
• Ability to work well under pressure
• Even-tempered with ability to continuously multi-task
• Strong organizational and analytical skills with a deep understanding of inventory management.
• Demonstrated leadership, ability to coach high-performing operational teams and proven ability to transform underperforming individuals/teams.
• Excellent problem-solving and communication abilities.
• Proficiency in retail systems, reporting tools and MS Office (experience with SAP Retail is a plus)
• Strong management soft skills.
• Commitment to operational excellence and client-first mentality.
• Ability to manage multiple priorities in a fast-paced, luxury retail environment.
• Acute interpersonal skills and a collaborative management style.

Nice To Haves

• prior experience in a luxury environment preferred
• experience with SAP Retail is a plus

Responsibilities

• Ensure audit compliance, effective transaction management, and integrity of MSC and related systems
• Maintain alignment with enterprise treasury and internal control frameworks
• Enforce segregation of duties and dual control procedures to strengthen internal controls and minimize risk
• Monitor, review, and resolve outstanding aged deposits to reduce financial exposure
• Lead training initiatives on cash handling standards, POS operations, and treasury policies to improve accuracy and compliance
• Establish and maintain reconciliation processes and documentation to support timely investigation and resolution of discrepancies, losses, and overages
• Serve as a treasury liaison, partnering closely with Treasury and Internal Control teams to ensure alignment with corporate policies and governance standards
• Manage and oversee Cash Office Manager and the Treasury & Cash Operations Assistant Manager and their respective teams
• Partner with Selling team on resolving all POS-related questions
• Oversee all cash handling, accounting, and boutique requirements in a secure, accurate, and timely manner
• Ensure the correct cash transaction procedures are adhered to by all boutique staff and management
• Conduct relevant and necessary training for Cashiers, SSAs, and Sales teams in order accurately process transactions and perform their duties
• Ensure that entire staff understands and complies with POS standards established by the Company
• Communicate all policy and procedures updates pertaining to POS and Cash Office procedures with all members of the store team
• Maintain consistent communication with Store Management and Director of Operations
• Ensure that all technical equipment (cash tills, scanners, POS equipment) are in working order and any issues are reported
• Weekly conduct Portable Electronic Device audits in My Store Control
• Quarterly conduct back up terminal testing for all FD terminals
• Manage and oversee weekly cash audits
• Proactively follow-up on cash discrepancies and communicate with management and Accounting
• Order supplies for the Cash Office
• Review and audit all daily media
• Partner with Store Management and ensure My Store Control system is in compliance
• Create team schedule and assist with the annual review process
• Responsible for completion of remote sales
• Partner with Corporate Accounting Department to provide all chargeback information requested
• Support with other operational duties as needed
• All other duties assigned by supervisor

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed