Senior Manager, Trade Compliance

Pacsun Careers•Anaheim, CA

About The Position

The Senior Manager, Trade Compliance oversees the day-to-day execution of Pacsun’s trade compliance program, ensuring compliance with U.S. Customs and Border Protection regulations and other government requirements for importing and exporting merchandise. The role is the operational leader for Trade Compliance and the primary contact for customs brokers, vendors, Production Development, Transportation, and internal business partners on classification, valuation, country of origin, duty management, and import regulations. It leads Trade Compliance personnel and owns key programs, including CTPAT, Importer Self-Assessment (ISA), customs audits, and product classification, while maintaining effective processes, supporting efficient product flow, and minimizing duty exposure. The role also provides leadership, training, and support to Trade Compliance staff; administers compliance programs and audits; analyzes duty, tariff, and compliance reporting; and partners across the organization to resolve issues and improve processes. It requires strong technical trade compliance expertise, leadership capability, and cross-functional collaboration. This is a full-time position in a professional office environment using standard office equipment. Occasional evening and/or weekend work may be required during high-volume periods. Hotel, airplane, and car travel may be required. The position involves computer and mobile-phone use for multiple hours, frequent interruptions, and movement through the building to attend meetings and engage with associates.

Requirements

Bachelor’s degree or equivalent relevant experience.
Minimum 10 years of Trade Compliance experience with increasing levels of responsibility.
Minimum 5 years of experience leading projects, teams, or direct reports.
Strong knowledge of U.S. Customs regulations (19 CFR), HTS classification, customs valuation, country of origin requirements, and customs entry processes.
Experience working directly with customs brokers and government agencies.
Experience administering CTPAT, ISA, and customs audit programs.
Strong analytical and problem-solving skills.
Advanced Microsoft Excel skills.
Excellent written and verbal communication skills.
Ability to work in an open environment with fluctuating temperatures and standard lighting.
Ability to work on a computer and mobile phone for multiple hours, with frequent interruptions.
Ability to travel in elevators or stairwells to attend meetings and engage with associates on multiple floors.
Hotel, airplane, and car travel may be required.

Nice To Haves

Licensed U.S. Customs Broker.
Experience within retail, apparel, footwear, or consumer products industries.
Experience supporting sourcing and Production Development organizations.
Experience with duty savings programs, First Sale, and Free Trade Agreement qualification analysis.

Responsibilities

Supervise the day-to-day Trade Compliance function and provide direction, training, and support to Trade Compliance staff.
Oversee HTS classification activities for imported merchandise and ensure accurate classification information is communicated to vendors and business partners.
Serve as the primary operational contact for Pacsun’s customs broker and coordinate resolution of classification, valuation, and import compliance issues.
Administer trade compliance programs, including CTPAT and Importer Self-Assessment (ISA), and support related validations, audits, certifications, and compliance requirements.
Oversee pre-audit and post-audit customs entry reviews and ensure timely completion of corrective actions and compliance documentation.
Partner with Production Development, Sourcing, Transportation, and other cross-functional teams to support compliant import operations and resolve trade compliance matters.
Prepare and analyze monthly duty, tariff, and compliance reports, identifying trends, risks, and opportunities for improvement.
Maintain knowledge of U.S. Customs regulations and trade requirements and keep company policies and procedures compliant and up to date.
Support special projects, compliance initiatives, and continuous improvement efforts.
Operate with integrity and confidentiality and model company conduct for leaders and associates.
Develop cross-functional partnerships and promote transparency, collaboration, and accountability.
Represent Pacsun in the industry and marketplace.
Recruit, identify, develop, and retain talent.
Lead company culture, norms, and conduct as a manager, balancing management presence with approachability and encouraging associate feedback and interaction.