Senior Manager, Trade Compliance

PACSUN•Anaheim, CA

6d•$138,075 - $148,569

About The Position

The Trade Compliance Senior Manager oversees the day-to-day execution of Pacsun’s trade compliance program and ensures compliance with U.S. Customs and Border Protection regulations and other government agency requirements for importing and exporting merchandise. The role is the operational leader for Trade Compliance activities and the primary point of contact for customs brokers, vendors, Production Development, Transportation, and internal business partners on customs compliance, classification, valuation, country of origin, duty management, and import regulations. The position provides day-to-day leadership for Trade Compliance personnel and owns key compliance programs, including CTPAT, Importer Self-Assessment (ISA), customs audits, and product classification. It maintains effective compliance processes while supporting efficient product flow and minimizing duty exposure. The role calls for strong technical trade compliance expertise, leadership, and cross-functional collaboration. This is a full-time position in a professional office environment using standard office equipment. Occasional evening and/or weekend work may be required during high-volume periods. Travel by hotel, airplane, or car may be required. The listed salary range is $138,075–$148,569.

Requirements

Bachelor’s degree or equivalent relevant experience.
At least 10 years of Trade Compliance experience with increasing levels of responsibility.
At least 5 years of experience leading projects, teams, or direct reports.
Strong knowledge of U.S. Customs regulations (19 CFR), HTS classification, customs valuation, country of origin requirements, and customs entry processes.
Experience working directly with customs brokers and government agencies.
Experience administering CTPAT, ISA, and customs audit programs.
Strong analytical and problem-solving skills.
Advanced Microsoft Excel skills.
Excellent written and verbal communication skills.
Ability to balance a strong management presence with approachability and encourage associate feedback and interaction.

Nice To Haves

Licensed U.S. Customs Broker.
Experience in retail, apparel, footwear, or consumer products.
Experience supporting sourcing and Production Development organizations.
Experience with duty savings programs, First Sale, and Free Trade Agreement qualification analysis.

Responsibilities

Supervise the day-to-day Trade Compliance function and provide direction, training, and support to Trade Compliance staff.
Oversee HTS classification for imported merchandise and ensure accurate classification information is communicated to vendors and business partners.
Serve as the primary operational contact for Pacsun’s customs broker and coordinate resolution of classification, valuation, and import compliance issues.
Administer trade compliance programs, including CTPAT and Importer Self-Assessment (ISA), and support related validations, audits, certifications, and compliance requirements.
Oversee pre-audit and post-audit customs entry reviews and ensure timely completion of corrective actions and compliance documentation.
Partner with Production Development, Sourcing, Transportation, and other cross-functional teams to support compliant import operations and resolve trade compliance matters.
Prepare and analyze monthly duty, tariff, and compliance reports, identifying trends, risks, and opportunities for improvement.
Maintain knowledge of U.S. Customs regulations and trade requirements and ensure company policies and procedures remain compliant and up to date.
Support special projects, compliance initiatives, and continuous improvement efforts.
Operate with integrity and confidentiality, develop cross-functional partnerships, and promote transparency, collaboration, and accountability.
Recruit, identify, develop, and retain talent; serve as a leader of company culture, norms, and conduct.