Global Clients Senior Manager, Technology

Baker McKenzie•Palo Alto, CA

1d•$215,000 - $245,000•Hybrid

About The Position

The Senior Manager, Technology drives targeted business development activities that support the growth and management of technology portfolio accounts. Working directly with lawyers, Client Service Directors, clients, and global, regional, and local business development colleagues, this role supports the firm’s client growth strategy and development of its largest client relationships. The Senior Manager is embedded with internal client teams and connected to client contacts, developing a deep understanding of each assigned client’s business, priorities, and preferred ways of working. Using the Firm’s Alliance of Alliances strategy and Client Program infrastructure, the role applies advanced analytics and technology platforms to support data-informed strategic decisions. The Senior Manager develops and implements client plans, strengthens relationships, identifies growth opportunities and risks, supports pitches and client engagement initiatives, and tracks financial performance and return on investment. The position is based in Palo Alto and reports to the Clients Team Lead, Technology. Travel is required as needed with approval, and flexibility is needed to accommodate team calls and meetings across time zones. Agile working is supported by the Firm.

Requirements

At least 8 years of experience in business development and client relationship management with an international law firm or another professional services environment.
Bachelor’s degree, preferably in business administration, marketing, or communications, or equivalent work experience.
Excellent written and verbal English communication skills and outstanding attention to detail.
Commercial acumen and a deep understanding of client and business planning gained through experience in senior-level business roles.
Strong analytical skills and understanding of law firm financial levers.
Excellent interpersonal skills and ability to manage key internal and external relationships and projects across a global organization.
Ability to understand and adapt to the expectations and needs of different cultures across the Firm.
Ability to readjust and reorganize plans and manage change.

Responsibilities

Develop in-depth knowledge of assigned technology clients and their sectors, assess the Firm’s relationships with client organizations, and identify relationships to protect, strengthen, or explore.
Build knowledge of the Firm’s strategy, strengths, leadership, and offerings, and communicate these effectively to clients.
Develop and proactively implement strategic client plans and related tactical actions with client teams.
Support high-impact client engagement initiatives, including C-Suite roundtables, thought leadership, sponsorships, events, and client collaborations.
Act as a key point of contact for Client Service Directors, facilitate introductions and client meetings, and coordinate communications across global client teams.
Challenge, influence, and coach Client Service Directors, partners, and lawyers on pursuits, networking, and business development activities.
Conduct client listening and feedback, including relationship and post-matter reviews; address service issues and use insights to identify relationship growth opportunities.
Monitor and flag relationship risks, including client dissatisfaction, declining fees or mandates, and key departures, and support issue resolution.
Conduct pre- and post-secondment briefings as needed and help ensure secondments provide strategic value.
Use digital platforms, networks, and sector events to improve visibility and generate qualified leads.
Build, maintain, and use client mapping and diagnostic tools to identify growth opportunities and deepen institutional relationships.
Build direct relationships with assigned clients and facilitate partner connections, broaden relationships across client organizations, and increase referrals to transactional teams.
Support global panel pitches and tenders with the Specialist Global Pursuits team, and provide client-focused input to local and practice-specific pitches.
Use technology and data analytics to understand client engagement with the Firm and identify client demand.
Use available AI tools to reduce administrative processes within assigned accounts.
Implement metrics-driven approaches to track and improve client financial performance, including profitability.
Manage business development and marketing communications budgets for assigned clients and support analysis of return on investment for initiatives.
Manage required and proactive reporting to assigned clients.