Senior Manager, Technology Operations

Venture for Canada

20h•Remote

About The Position

Venture for Canada is a national registered charity focused on equipping talent across Canada with entrepreneurial skills, mindset, and opportunities to succeed in a rapidly changing economy. They are looking for a Senior Manager, Technology Operations to own and evolve their internal technology ecosystem, including SaaS systems, workflow automation, AI tooling, and cybersecurity. This is a high-ownership role for a technical operator who combines systems thinking, hands-on execution, and strong project management. The role involves designing and building systems, leading tool rollouts, ensuring technology is secure and reliable, and managing the IT Help Desk & CRM Coordinator. The Senior Manager will serve as the senior technical resource for complex issues, balancing hands-on problem-solving with building scalable systems and team capability.

Requirements

6+ years of progressive experience in information technology, with at least 3 years in a senior IT leadership or strategic advisory role.
A Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field; equivalent professional experience considered in lieu of a degree.
Proven experience leading cross-functional technology implementations and system rollouts, including project management, stakeholder engagement, training, and change management.
Experience managing and improving modern SaaS ecosystems, including HubSpot administration, systems architecture, integrations, APIs, automation platforms, and data quality.
Experience applying AI tools, automations, and emerging technologies to improve organizational effectiveness.
Strong technical foundation across organizational IT, including cybersecurity, identity and access management, SaaS administration, troubleshooting, and supporting non-technical users.
Demonstrated experience leading, coaching, and developing technical staff while building collaborative, service-oriented teams.
Experience acting as a trusted technical advisor to cross-functional teams, translating complex technology into practical, user-friendly solutions.
Experience supporting business tools such as Google Workspace, Slack, Zoom, Canva, HubSpot, learning management systems, survey platforms, and other cloud-based productivity tools.
Candidates must be legally authorized to work in Canada at the time of application.

Nice To Haves

Experience building AI-enabled workflows or agents - or partnering with external technical specialists to deliver them - is considered a strong asset.
Proficiency in both English and French is considered a strong asset for this role.

Responsibilities

Own and evolve Venture for Canada's technology strategy, SaaS ecosystem, vendor relationships, and long-term systems roadmap, advising senior leaders on technology investments.
Define system architecture, standards, and documentation while proactively identifying gaps, risks, and opportunities for improvement.
Design, build, and implement automations, integrations, AI-enabled workflows, and custom AI solutions.
Lead cross-functional technology initiatives from planning through implementation, including stakeholder alignment, training, change management, and adoption.
Own cybersecurity across systems, including access controls, data protection, vendor risk, and incident response.
Provide senior technical leadership across Venture for Canada's technology environment, supporting complex organizational IT issues.
Ensure reliable day-to-day operations through effective systems, documentation, and escalation processes.
Manage, coach, and develop the IT Help Desk & CRM Coordinator, creating a high-performing support function.
Partner closely with leaders across Programs, Marketing, Operations, Finance, and People to ensure technology investments align with organizational priorities.