Senior Manager, Technology Operations - Seller Enablement Strategy
About The Position
The Senior Manager, Seller Performance Enablement will define and execute the strategy that helps Marketplace sellers understand, engage with, and improve their performance on Walmart Marketplace. This leader will develop and lead initiatives that increase seller awareness of performance metrics, reduce defects per order, and accelerate high-quality seller growth. You will bring strategic and analytical clarity, operational excellence, and cross-functional leadership to one of the most critical parts of the Marketplace ecosystem. The ideal candidate understands marketplace dynamics, excels in ambiguous and fast-moving environments, and knows how to turn strategy into scalable solutions that improve business outcomes. Your work will directly improve seller performance, elevate customer trust, reduce defects per order, and strengthen the overall health and competitiveness of Walmart Marketplace. You will help sellers understand what great performance looks like and empower them to achieve it!
Requirements
- 10+ years of experience in marketplace enablement, seller activation, merchant growth, partner operations, strategy consulting, product management, advanced analytics or related fields.
- 5+ years people leadership experience, including coaching, mentoring, and developing teams.
- Proven experience driving seller/customer/partner engagement, with strong strategic execution and analytical problem-solving skills that turn insights into high-quality, actionable business decisions.
- Experience influencing and collaborating across large, matrixed, and rapidly growing organizations.
- Excellent communication and interpersonal skills, with the ability to effectively manage stakeholder relationships at all levels.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
- 7 years’ experience in project management, program management, program operations, or related area.
- 2 years’ supervisory experience.
Nice To Haves
- Bachelor's degree in Business /Economics, STEM or related technical or quantitative fields.
- Master’s degree or MBA preferred.
- Marketplace seller growth, performance, risk or trust domain expertise.
- Background in product management or product-adjacent experience, strategy or management consulting or other related analytical discipline
- Experience launching new initiatives and scaling them across a large organization.
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
- Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Define and lead the end-to-end Seller Performance Enablement strategy, including vision, roadmap, and KPIs to improve seller outcomes and clearly communicate performance requirements and actions for improvement.
- Use a holistic, data-driven understanding of seller behavior and performance trends to identify opportunities, and build strategies that balance seller experience with operational excellence and customer trust.
- Lead the design and launch of new initiatives, communications, and resources that increase seller engagement with performance metrics (e.g., defect rate awareness, policy adherence, fulfillment quality).
- Test new approaches through pilots, iterate rapidly, measure impact, and scale successful initiatives across the Marketplace.
- Partner closely with Product, Business Operations, Analytics, and Marketing to ensure alignment on business needs and together drive the enablement strategy.
- Serve as a trusted advisor to internal partners on seller behavior trends, performance risks, and strategic opportunities for improvement.
- Build and lead a high-performing team focused on seller enablement and performance improvement.
- Provide direction, coaching, and development opportunities that empower associates to bring their best selves to work while fostering a culture of curiosity, accountability, and continuous improvement.
Benefits
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Walmart-paid education benefit program (Live better U) for full-time and part-time associates
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What This Job Offers
Job Type
Full-time
Career Level
Senior
