Senior Manager, Technology Operations - Salesforce

Walmart • Bentonville, AR

2d • Onsite

About The Position

The Senior Manager, Salesforce Business Operations, serves as the business owner for Salesforce supporting Walmart Marketplace globally. This role sits within the Sales Operations organization and is responsible for ensuring Salesforce evolves in line with business priorities while delivering a scalable, efficient, and intuitive experience for users across global Marketplace organizations. Rather than serving as a traditional Salesforce Administrator, this leader partners closely with Product, Engineering, Sales Operations, Analytics, Operations, and Marketplace leadership to define platform priorities, translate business needs into technical requirements, and drive execution of the Salesforce roadmap. This individual will balance strategic planning with operational execution, leading governance, prioritization, user adoption, documentation, and cross-functional coordination to ensure Salesforce continues to scale alongside Walmart Marketplace's global growth.

Requirements

• 5+ years of experience working with Salesforce Sales Cloud in a Business Operations, CRM Strategy, Product Owner, Business Analyst, or Salesforce Administration capacity.
• Strong understanding of Salesforce platform capabilities and CRM best practices.
• Experience translating business needs into scalable technology solutions.
• Proven ability to influence cross-functional stakeholders across business and technology organizations.
• Strong project management, prioritization, and organizational skills with experience leading multiple concurrent initiatives.
• Excellent communication skills with the ability to translate technical concepts into business-friendly recommendations.
• Experience leading governance, change management, and enterprise platform adoption initiatives.
• Demonstrated success supporting large, cross-functional, or global organizations.
• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
• OR 7 years’ experience in project management, program management, program operations, or related area.
• 2 years’ supervisory experience.

Nice To Haves

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices and joining to continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Serve as the business owner for Salesforce across Walmart Marketplace globally.
• Partner with Product and Engineering teams to define priorities, influence the Salesforce roadmap, and ensure business requirements are delivered effectively.
• Gather, prioritize, and document business requirements from stakeholders across global Marketplace organizations.
• Design scalable business processes and Salesforce solutions that improve operational efficiency, data quality, and user experience.
• Lead Salesforce governance by evaluating enhancement requests, establishing priorities, and ensuring alignment with organizational objectives.
• Drive cross-functional initiatives across Sales Operations, Business Development, Account Management, Product , and Engineering.
• Own release readiness by coordinating business validation, user acceptance testing, change management, and communications for platform enhancements.
• Develop and maintain business documentation, including requirements, process maps, release notes, SOPs, and operational playbooks.
• Monitor platform adoption and user feedback, identifying opportunities to simplify workflows and improve productivity.
• Partner with Sales Training and business leaders to ensure new functionality is supported with effective training and documentation.
• Champion data governance by improving data quality standards, business processes, and operational consistency across Marketplace organizations.
• Identify opportunities to streamline manual processes through automation and scalable Salesforce capabilities.
• Represent Marketplace business stakeholders in strategic Salesforce initiatives supporting global expansion and platform evolution.

Benefits

• Performance-based bonus awards
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior