Senior Manager Technical Support

Sphere Entertainment Group, LLC • Burbank, CA

3d • $113,000 - $210,000 • Onsite

About The Position

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.

Sphere is seeking a Manager, Studio Technical Support to lead the design, implementation, and operational support of infrastructure and technical systems that support studio production. This role partners closely with Corporate IT, engineering, security, and studio teams to develop scalable, efficient technical solutions that enable high-quality production outcomes. The ideal candidate combines deep technical expertise with hands-on leadership, translating business needs into practical solutions, optimizing workflows across the production pipeline, and guiding execution across complex cross-functional initiatives.

Requirements

• 7+ years of experience supporting IT infrastructure and production within a film, television, or episodic post-production environment.
• 2+ years of experience leading or managing technical teams or engineers.
• Extensive experience designing, architecting, and maintaining infrastructure supporting complex file-based media production and post-production workflows.
• Strong experience working in a studio environment and supporting technologies such as Nuke, Mistika, Scratch, DaVinci Resolve, Adobe Creative Cloud, Unreal Engine, Baselight, RV, Deadline, OpenCue, ShotGrid/Shotgun, Signiant, Aspera, Pixstor, Qumulo, or similar production and media transport technologies.
• Strong experience supporting Windows and Linux operating systems.
• Experience with software deployment and automation using Ansible.
• Systems development and automation experience using Terraform, Python, PowerShell, Bash, or similar technologies.
• Experience supporting remote workstation and connection workflows, including Leostream, HP Anyware, TGX, or NICE DCV.
• Experience designing, building and supporting hybrid cloud solutions.
• Experience adhering to TPN, PCI, and other data security standards.
• Strong technical leadership with the ability to align teams, collaborate cross-functionally, and drive technical initiatives to completion.
• Strong situational awareness and technical judgment to quickly identify, troubleshoot, and resolve issues in production environments.
• This role requires a “production-minded” and customer centric work ethic helping to maintain the high level of quality associated with the MSG Sphere.

Responsibilities

• Lead a team of engineers supporting studio infrastructure, production systems, and software deployments.
• Partner with Corporate IT, Venue IT, Studio Technology, and Information Security teams to design and implement streamlined infrastructure and technical solutions supporting studio production initiatives.
• Architect and implement scalable, efficient, and cost-effective infrastructure solutions across on-premises and hybrid cloud environments.
• Collaborate with engineering teams and cloud partners to develop systems, workflows, and technical solutions that support production activities and improve operational efficiency.
• Evaluate, recommend and help implement new technologies and projects aligned with studio technical project requirements.
• Research and recommend products, platforms, and technical solutions based on studio project requirements and evolving production needs.
• Partner with studio departments to understand workflow challenges and identify opportunities to improve production efficiency across the pipeline.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Benefits

• recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward
• offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers
• Growth and longevity for our employees are top priorities here
• We value diversity and are looking for extraordinary employees of all backgrounds!
• MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
• MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed