Senior Manager Technical Services

Amrize • Nashville, TN

2d • Hybrid

About The Position

Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers’ challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better™.

Elevate is part of the Amrize family of brands. Visit ElevateCommercialBP.com to learn more.

We’re seeking a Senior Manager Technical Services who’s ready to be part of a people-first company offering best-in-class products, exceptional training, and deep industry pride—all built to help our partners and team succeed.

Requirements

• BA/BS Degree in Business Administration, Construction Management or similar field or a minimum of 10+ years of progressive roofing/construction experience including the management of technical teams or crews
• Minimum of 5 years experience on the technical or installation side of commercial roofing
• Should be intimately familiar with roofing materials and general roof assemblies. Product knowledge should include EPDM, TPO, PVC, Asphalt, ISO, adhesives, etc.
• Excellent organizational skills, excellent verbal and written communication skills, and the ability to maintain positive relationships with customers and teammates
• High level of intellectual and emotional intelligence is required
• Demonstrated proficiency in process development, implementation and improvement
• Ability to effectively lead cross functional teams to support customer experience and limit company liability
• Driven for success and aspiring to a culture of service excellence, always putting the customer, our people and our business at the center of focus

Responsibilities

• Lead teams, coaching and mentoring teammates, and challenging personnel to grow to meet assigned company objectives
• Work with internal and external customers to understand, document, troubleshoot and improve processes in company systems
• Drive a culture focused on service excellence which helps to differentiate the business as the industry leader in efficiently and effectively servicing the market while responsibly managing organizational liability
• Act as the in-house technical resource for internal teams and as the escalation point for external customers and others within the organization
• Define and implement standards across regions to commonize processes, drive efficiency and minimize exposure
• Lead teams responsible for the entire warranty process from receiving job information, reviewing and approving technical specifications, issuing warranties and handling claims
• Identify and define KPIs to track performance and manage teams accordingly
• Review blueprints, construction drawings and specifications and be knowledgeable of the commercial roofing trade and technical field operations
• Interface with other departments to understand cross-functional impacts, improve customer experience, minimize company exposure and drive effective corporate decisions
• Manage and negotiate resolutions to complex roofing claims, occasionally reviewing claims personally in the field
• Review and approve claim expenditures
• Review and approve technical deviations
• Clearly and efficiently communicate with building owners, contractors, consultants and sales reps
• Demonstrate and promote a culture of safety, utilizing all necessary PPE and following all safety protocols on roofing projects
• Participate in corporate initiatives as assigned to enhance company capabilities, performance, and efficiency
• Collaborate effectively across functional departments (including Marketing, Sales, Quality, R&D, Manufacturing, Purchasing and Field Services) to implement processes and system improvements that improve customer satisfaction, simplify work processes and drive breakthrough growth

Benefits

• Competitive salary
• 401(k) pre-tax and/or Roth after-tax savings
• Employee Stock Purchase Plan
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior