Senior Manager, Technical Services & Integration
About The Position
Specright is seeking a Sr. Manager of Technical Services & Integration to lead and grow a team of Implementation Engineers. This role is responsible for delivering technical solutions, integrations, and architecture of Specright's platform, which is built on Force.com. The ideal candidate will be a key driver of customer success, ensuring enterprise clients realize full value through seamless integration with the platform. This role acts as a bridge between product capabilities and customer business requirements, guiding the team to deliver scalable, secure, and reliable integrations that enhance the customer experience while maximizing the native Force.com architecture.
Requirements
- 6+ years of experience in technical consulting, implementation engineering, or Salesforce-based solution delivery.
- 2+ years managing technical or implementation teams.
- Deep experience with Force.com, including Apex, Lightning, Visualforce, and declarative development tools (Flows, Process Builder).
- Strong understanding of Salesforce integration patterns, including REST/SOAP APIs, middleware platforms (e.g., Worcato, Mulesoft), and external system connectivity.
- Proven success managing multiple complex technical projects in a customer-facing role.
- Strong communication and stakeholder management skills.
- Bachelor’s degree in Computer Science, Engineering, or related technical discipline.
Nice To Haves
- Experience scaling and managing off-shore teams
- Salesforce certifications a plus (e.g., Platform Developer I/II, Integration Architecture Designer).
- Familiarity with Salesforce AppExchange products and sandbox/production org management.
- Experience working in high-growth, fast-paced B2B SaaS companies.
- Previous experience in supply chain, manufacturing, ERP, or compliance-focused software industries.
Responsibilities
- Manage and mentor a high-performing team of implementation and integration engineers.
- Define clear goals and KPIs, drive accountability, and support professional growth.
- Foster a culture of technical excellence and proactive problem-solving.
- Oversee delivery of all technical services and integration projects, including custom workflows, third-party system integrations, and data migrations—all within the Force.com framework.
- Ensure consistent delivery quality, adherence to Force.com development best practices, and high customer satisfaction.
- Partner with strategic customers to define technical requirements and design architecture that leverages the full power of force.com native capabilities, including Apex, Visualforce, Lightning Components, and Process Builder.
- Conduct architecture reviews for all projects with the product team.
- Act as the escalation point for complex technical challenges across enterprise implementations.
- Translate customer use cases into scalable, native solutions.
- Collaborate with Customer Success and Implementation teams to drive adoption and long-term value.
- Partner closely with Product and Engineering teams to communicate field feedback and inform Force.com platform optimizations.
- Support Sales Engineering with pre-sales scoping of technical services and feasibility assessments.
- Contribute to internal knowledge bases, implementation playbooks, and reusable integration assets on the Salesforce platform.
- Establish repeatable technical service offerings optimized for Force.com.
- Own and refine delivery processes, QA standards, and internal documentation to drive consistency and scalability.
- Proactively track customer trends, identify platform enhancement opportunities, and contribute to roadmap discussions.
Benefits
- We are a 100% remote company
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What This Job Offers
Job Type
Full-time
Career Level
Senior
