Senior Manager, Technical Quality Engineering & AI Adoption

CIBC•Toronto, ON

8d•Hybrid

About The Position

You will be joining CIBC’s Commercial and Corporate Banking Technology & Capital Markets Technology Team, providing leadership for QA deliverables on large, complex programs and projects that support CIBC’s digital transformation, modernization, and AI integration strategies. This role leverages professional expertise in leading and strategizing functional, automated, and AI-driven testing within the Commercial QA team, managing offshore deliverables, and overseeing project stakeholder communications. You will collaborate with developers, product managers, and other stakeholders to understand requirements and ensure comprehensive test coverage. Key responsibilities include analyzing test results, identifying defects, and partnering with development teams to resolve issues. You will ensure adherence to quality standards, best practices, and industry regulations throughout the testing process, while continuously improving testing processes, tools, and techniques—including AI-powered solutions—to enhance efficiency and effectiveness. The role involves close collaboration with Executives, Technology teams, Business partners, and external vendors to assess business needs and apply appropriate testing methodologies. Our teams are responsible for business systems analysis, application design and development, project management, quality assurance, compliance, governance, and innovative AI-driven solutions. We drive business growth and operational excellence by delivering robust, scalable technology platforms and leveraging advanced analytics and artificial intelligence to transform banking and capital markets. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

Minimum 15 years of relevant experience as a senior consultant in Quality Engineering within the Banking, Financial Services, and Capital Markets domain.
Extensive knowledge of testing processes, with proven experience collaborating with Business Analysts and Developers to validate requirements and integrate them into test strategies, plans, cases, and automation scripts.
Expertise in Quality Engineering for products developed using both Agile and Waterfall methodologies.
Demonstrated participation in test strategy development, estimation, and planning discussions.
Skilled in interpreting Requirement Specification documents and developing comprehensive Test Plans and Test Cases for software development testing, automation, process improvement, and AI-driven quality assurance.
Proficient in defining and executing automation, testing, and QA processes from smoke testing through to final acceptance, including the development and implementation of automation and AI strategies in collaboration with external teams.
Strong experience with various testing approaches, tools, and techniques, and a track record of working constructively and collaboratively with diverse teams.
Proven experience as a Test Manager or in a similar leadership role in software testing.
Robust technical background with proficiency in SQL, mainframe, web applications, and AI technologies.
Hands-on experience with automation testing tools and programming languages such as Selenium, Java, and Python.
Experience in designing and executing test strategies, plans, and cases for complex software and AI projects.
Excellent leadership, communication, and collaboration skills.
Strong understanding of the software development lifecycle (SDLC), Agile methodologies, and CI/CD practices.
Superior analytical and problem-solving abilities.
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.

Nice To Haves

Familiarity with AI frameworks like TensorFlow and PyTorch is an asset.
Professional certifications in software testing (e.g., ISTQB, CSTE) and AI (e.g., machine learning courses, AI certifications) are considered an asset.
Master’s degree preferred.

Responsibilities

Providing leadership for QA deliverables on large, complex programs and projects that support CIBC’s digital transformation, modernization, and AI integration strategies.
Leading and strategizing functional, automated, and AI-driven testing within the Commercial QA team.
Managing offshore deliverables.
Overseeing project stakeholder communications.
Collaborating with developers, product managers, and other stakeholders to understand requirements and ensure comprehensive test coverage.
Analyzing test results, identifying defects, and partnering with development teams to resolve issues.
Ensuring adherence to quality standards, best practices, and industry regulations throughout the testing process.
Continuously improving testing processes, tools, and techniques—including AI-powered solutions—to enhance efficiency and effectiveness.
Collaborating with Executives, Technology teams, Business partners, and external vendors to assess business needs and apply appropriate testing methodologies.
Driving business growth and operational excellence by delivering robust, scalable technology platforms and leveraging advanced analytics and artificial intelligence to transform banking and capital markets.

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development