AI Adoption Analyst

First Citizens Bank•Raleigh, NC

12h•Remote

About The Position

This is a remote role that may only be hired in the following locations: NC, NY. The AI Adoption Analyst accelerates the organization’s AI transformation by driving engagement, adoption, and measurable business impact across enterprise AI initiatives. This role partners with cross-functional stakeholders to design and execute adoption strategies, translating complex AI capabilities into clear, actionable value for the business.

Requirements

Bachelor's Degree and 4 years of experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with hands-on AI/advanced analytics delivery.
OR High School Diploma or GED and 8 years of experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with hands-on AI/advanced analytics delivery.

Nice To Haves

Advanced degree, certification, or equivalent experience in change management, organizational development, communications, learning, or a related field.
Knowledge of change management methodologies (e.g., Prosci ADKAR or similar frameworks).
Experience supporting organizational change, technology adoption, or employee engagement initiatives, ideally within a consulting or enterprise environment.
Demonstrated ability to translate complex technical concepts into business-friendly communications, training, and enablement materials.
Experience creating and delivering robust training programs.
Experience measuring adoption, engagement, and business outcomes associated with technology implementations.

Responsibilities

Support the development and execution of enterprise AI adoption strategies aligned to business priorities
Partner with stakeholders to design and implement adoption plans for AI initiatives and deployments
Build and maintain strong partnerships with business leaders, AI practitioners, and other stakeholders to drive coordinated adoption efforts
Coordinate adoption activities across multiple AI initiatives to ensure consistent associate experiences, messaging and enablement approaches
Drive awareness, engagement, and utilization of AI capabilities across business functions
Develop and execute enterprise AI communications and campaigns across multiple channels, tailored by audience
Translate complex technical AI concepts into clear, business-friendly messaging for diverse audiences
Partner with learning teams to design and deliver AI-related training programs
Develop role-based enablement materials, including job aids, playbooks, guides, and learning resources
Track and report on AI adoption, engagement, and learning metrics
Identify barriers to adoption and design targeted interventions to improve outcomes