Senior Manager, Technical Program Management

Loblaw Companies Limited • Toronto, ON

4d • CA$100,000 - CA$132,000 • Onsite

About The Position

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?
The Impact you’ll make -
Our Senior Manager, Technical Project Management (TPM) position is a people-leader role that influences how we operate at Loblaw Digital; responsible for not only ensuring that eCommerce Technology portfolios are delivered on-plan, but also ensuring collaboration and enablement amongst our cross-functional teams. Our network of team members are deployed across all of our businesses, and strategically placed throughout our shared capabilities…we operate as a unit with a vision focused on: bridging functions by making connections, inspiring transparency, communicating facts clearly, and enabling solution-forward ideas collaboratively.

As a Senior Manager, TPM you will manage a technical portfolio of eCommerce programs that span across multi-disciplinary teams (both internal at Loblaw Digital and externally with the broader enterprise). You will create and track detailed program plans, manage and resolve issues and risks, manage teams directly and indirectly, and communicate status and priorities through succinct updates. Candidates should have extensive experience managing and launching large-scale technology programs and be comfortable with business case analysis, business process documentation, requirements gathering, and project management. The intent of this role is to bring further structure and efficiency to the function, as well as support the broader business portfolios with a focus on ensuring consistency in delivery excellence across business and technical initiatives. This role will be a mix of both tactical and strategic technical program management, as well as people management, stakeholder management, communication, and collaboration.

Requirements

• 8+ years of experience managing high-volume, complex, consumer facing eCommerce initiatives
• Strong technical ability, technical program management experience, and proven leadership/collaboration required in order to be set up for success
• Superior inter-personal skills including ability to drive and lead cross-functional environments and communicate with both peers and senior stakeholders
• Experience leading a team, and fostering collaboration with team-driven mentality
• Forward, proactive, and a strategic thinker with the ability to think outside of the box; ability to thrive in a fast-paced and ambiguous environment
• Excellent understanding of web and mobile technologies especially as it relates to eCommerce
• Experience communicating technical constructs and concepts to non-technical stakeholders with the ability to make trade-offs/recommendations to balance business v. technology needs
• Exposure to modern DevOps and Site Reliability Engineering (SRE) practices around CI/CD, Infrastructure as Code, Availability, etc.; experience managing programs in cloud environments an asset (ie. GCP)
• Excellent understanding of the Agile and Scrum methodologies
• Exceptional program and time management skills with demonstrated ability to drive accountability through clear action and ownership
• Collaborative partner and strong problem-solving skills
• Excellent understanding of the retail industry as it relates to eCommerce
• Bachelor’s Degree in Engineering or Computer Science required, advanced degree strongly preferred

Responsibilities

• Lead a team of empowered technical program managers helping to create efficiencies, ensure strategic alignment, and manage enablement with broader cross-functional teams
• Partner with product, technology, and business leads to drive business objectives through plan accountability and support planning against annual roadmaps, budgets, and end-to-end delivery plans
• Drive a portfolio of technical projects/initiatives while fostering relationship management, stakeholder communication, and management of cross team dependencies
• Define strategic processes and planning for initiatives by summarizing, communicating, and aligning on inputs from media and eCommerce business areas and other partners as required
• Identify portfolio dependencies and solutions – work with all business and technology partners to identify dependencies, communicate impacts if delivery dates are trending risk, and proactively consider solution management
• Serve as a trusted liaison for the business and proactively clarify and prioritize business ideas, needs, and challenge-areas that require technology enablement
• Embody the Loblaw Digital culture with both your team, the functional practice, and within the broader business

What This Job Offers

• Job Type: Full-time
• Career Level: Senior