Senior Manager, Technical Lead Corporate Systems Finance

Marriott•Bethesda, MD

20d•$100,400 - $183,000•Hybrid

About The Position

We are seeking a highly skilled technical lead to provide technology leadership and support for multiple finance applications including PeopleSoft, SaaS, and custom-built applications. The ideal candidate will have extensive experience with PeopleSoft and Cloud ERP and Cloud EPM systems. This role involves strong partnership across multiple business teams and leading technology teams and vendors to resolve issues and build new capabilities. In this role, the candidate will assume technical ownership of product delivery and advocate for appropriate industry standards and best practices that align with the company’s technology framework, guidelines and polices. This role will also participate in Marriott’s multi-year transformation to Cloud ERP and EPM solutions. If you like variety and enjoy tackling and solving problems, see below for more details.

Requirements

Undergraduate degree in information technology, engineering, computer science discipline or equivalent experience/certification
7+ years of progressive professional experience in information technology application development and support including:
5+ years of hands-on experience with PeopleSoft financials modules, Cloud ERP modules like General Ledger, Accounts Payable, Accounts Receivable or equivalent tech stack
5+ years of technology leadership experience in a sourced or internally managed environment
Demonstrated ability to pick up/assimilate new applications/technologies
Demonstrated problem solving and troubleshooting skills. Ability to troubleshoot issues and follow through to a resolution.
Extensive experience with data integrations across a variety of platforms
Experience with and knowledge of IT outsourcing activities in a managed services environment. Technology leadership experience leading/managing and collaborating with multiple service providers in support of custom outsourced applications and customized SaaS software
Ability to elicit, organize and document detailed and comprehensive functional and technical system requirements
Strong verbal and written communication skills, with the ability to present complex ideas in clear business terms
Ability to listen and understand business requirements, ask questions, and translate the requirements into technical solutions
Ability to comprehend different functional and technical viewpoints and identify/understand dependencies.
Proven ability to prioritize and manage multiple support requests while working on time sensitive projects and upgrades.
Ability to work independently, identifying and driving required tasks to completion in a timely manner.
Experience in Agile software methodologies and DevOps practices, including managing technical priorities within the backlog.
Experience developing test plans, test scripts, and managing unit, system, regression, and user acceptance testing.

Nice To Haves

5+ years’ domain experience in service-to-cash, procure-to-pay, and record-to-report processes
2+ years Infor SunSystems 4.6 and Infor SunSystems Cloud experience
Understanding of Hospitality domain finance processes and revenue recognition is strongly desired.
Experience in managing and leading a team of consultants to deliver the designed solution based on an on/offshore model.
Experience with SOX processes and IT General Controls.
Experience in low-code application development platforms
Experience in technical integrations of Third-party software
Experience with cloud environments like OCI, AWS etc. Customization experience using OCI is a Plus.
Proven ability to support all aspects of large, complex applications with multiple stakeholders.
Understanding of financial and accounting processes including cyclical events like month end close, quarter close etc.
Understanding financial budgeting and forecasting processes.
Ability to analyze user stories and develop an end-to-end solution design and functional design.
Experience with change management, and enterprise architecture frameworks
Functional knowledge of CI/CD pipelines, test automation, solution architecture, API architecture and design, and systems integration

Responsibilities

Primary responsibilities include IT management of Marriott’s financial applications. In scope applications may include PeopleSoft, Infor SunSystems, and SaaS applications such as Kyriba.
Serve as a technical expert for Corporate Systems applications and platforms.
Resolve and make decisions on more complex, non-routine service requests with limited to moderate risk.
Coordinate with other leads/teams to manage risks and solve, escalate, and track cross team dependencies and blockers.
Coordinate with finance discipline partners, 3rd party vendors and IT teams including but not limited to security, privacy, network teams, operations, and infrastructure teams to complete tasks.
Act as a key liaison between business stakeholders, project managers, and technical teams to ensure clear communication and alignment.
Accountable for technical solutions that are high quality, well documented, aligned to standards, efficient, and easy to maintain. Ensure work product and support documentation is clear, high-quality documentation for processes, configurations, and functional designs.
Perform IT compliance and audit activities such as application access controls, privilege access controls for finance applications to ensure adherence to Marriott’s security and privacy standards. Ensure remediations are completed accurately and timely.
Support and assist in the Internal security, SOX and Financial assurance process.
Work with our business partners and IT teams (network, security, infrastructure, etc.) to migrate finance applications and productivity tools from on-premise to cloud.
Develop a roadmap, including planning, coordination, and funding for transitioning a property on-premise financial management software to its SaaS platform.
Ensure aging of production support tickets are below thresholds and continuously monitor the aging of tickets and their resolution.
Ensure all hands-on deck for Sev-1/2 issues and create/maintain documentation related to Problem Management and triage.
Collaborate with infrastructure, security, enterprise architecture and broader corporate systems teams on SSO, architecture and security reviews and infrastructure management.
Direct Service Providers, vendors and team members to modify and maintain existing applications to address changes in business processes.
Monitor multiple projects by Service Providers and internally managed applications to successful completion, maintaining scope within the time and budget constraints.
Support month end, quarter end, year end and other cyclical processes through troubleshooting, optimization, and user support.
Identify recurring issues and inefficiencies and propose solutions to drive continuous improvement, performance tuning, and automation of financial processes.
Participate in Marriott’s multi-year transformation to Cloud ERP and EPM solutions.
Lead and mentor other technical team members and peers on the Agile Team on best practices/principles (e.g., via code reviews).
Create a culture of mentorship & sponsorship, aimed at strengthening professional development and technical principles.
Collaborate with product managers and other stakeholders in defining requirements and establishing acceptance criteria.
Make technical decisions and provide guidance on best practices.
Provide technology strategy feedback where appropriate.
Foresee, identify, and resolve problems.
Ensure the quality and timely delivery of product features.
Improve operational efficiency by leveraging SDLC Toolchain and contributing additional automation tools and scripts (e.g., CI/CD automation).
Provide input on resourcing to address critical bottleneck and help onboard new technical team members.
Manage technical debt, including vulnerability scanning.
Participate in the evaluation and selection of Corporate Systems products and services.
Provides input on department or project budgets, capital expenditures or other cost/resource estimates as requested.
Apply knowledge/judgment to achieve business goals.
Keeps up-to-date functionally and technically and apply new knowledge to job.
Mentor and coach other team members.
Perform other reasonable duties as required for this position.