Senior Manager, Technical Documentation, Data Center Facilities

Oracle•Nashville, TN

11h•$126,200 - $264,100

About The Position

The Senior Manager, Technical Documentation leads the documentation operating model for Oracle Cloud Infrastructure data center operations. The role ensures that critical procedures, standards, playbooks, knowledge articles, and turnover documentation are accurate, controlled, usable in the field, and aligned with operational risk requirements. It builds and manages the systems, governance, and team capability needed to keep documentation current across a rapidly scaling data center portfolio. As a senior people leader within Central Data Center Operations, this role partners with Facilities Operations, Site Readiness, Site Deployment, Commissioning, Engineering, Reliability, Safety, Security, Compliance, Training, and vendor teams. It translates complex technical processes into controlled, repeatable, and auditable content that supports safe execution, consistent operations, incident readiness, maintenance quality, and effective operational handoff. The position oversees documentation strategy and governance, team development, enterprise standards, content lifecycle controls, field validation, repositories, metrics, vendor support, and continuous improvement. It is an operational documentation leadership role rather than a general writing role, with the goal of reducing human error and strengthening operational resilience across hyperscale data center environments.

Requirements

At least 8 years of experience in data center technical documentation, data center operations documentation, knowledge management, engineering support, or documentation governance within data center environments.
At least 3 years of experience leading documentation teams, programs, vendors, or cross-functional documentation initiatives supporting data center operations.
Experience building data center documentation systems, including SOPs, MOPs, EOPs, runbooks, maintenance procedures, knowledge bases, audit documentation, and controlled operating standards.
Strong understanding of data center operations, including electrical, mechanical, controls, network, safety, change management, incident response, maintenance, and operational turnover.
Demonstrated ability to work with data center technical subject matter experts and translate complex field processes into clear, accurate, executable procedures.
Experience implementing documentation governance, content lifecycle controls, review cycles, version management, metadata standards, content quality metrics, and continuous improvement mechanisms.
Strong operational judgment and ability to prioritize documentation work based on safety, reliability, compliance, and execution risk.
Excellent technical writing, editing, information architecture, and content governance skills for data center environments.
Ability to create concise, field-usable procedures that reduce ambiguity and support safe execution during normal operations, maintenance, deployment, and abnormal conditions.
Strong stakeholder management across operations, engineering, commissioning, deployment, reliability, safety, security, compliance, training, and vendor teams.
Program-management discipline, including planning, prioritization, dependency management, issue tracking, metrics, reporting, and executive-ready communication.
High attention to detail in procedure accuracy, terminology, version control, approval records, document hierarchy, and consistency across a global portfolio.
Ability to lead through influence, build trusted relationships with technical teams, and challenge unclear or incomplete documentation before it creates operational risk.
Ability to develop scalable documentation mechanisms, standardized templates, automation, digitization, knowledge reuse, and continuous improvement.

Nice To Haves

Bachelor’s degree in Technical Communication, Engineering, Operations, Information Systems, English, Communications, or a related field; equivalent data center technical documentation experience will be considered.
Experience in hyperscale data centers, cloud infrastructure, colocation, utilities, industrial operations, manufacturing, aviation, healthcare, energy, or other mission-critical settings.
Experience managing controlled documentation for SOPs, MOPs, EOPs, change management, incident response, maintenance programs, safety procedures, commissioning turnover, or regulatory/audit requirements.
Familiarity with CMMS, DCIM, BMS, EPMS, SCADA, ticketing systems, learning management systems, document management systems, knowledge bases, or content management platforms.
Experience with structured authoring, content taxonomy, metadata, document control, SharePoint/Confluence-style knowledge repositories, XML/DITA concepts, or digital procedure platforms.
Certifications or training in technical communication, knowledge management, ITIL, PMP, Lean, Six Sigma, quality management, document control, or safety/compliance frameworks.
Experience creating documentation for global audiences, multi-site operations, regulated environments, or teams with varying levels of technical depth.

Responsibilities

Own the technical documentation strategy and governance model for Central Data Center Operations, including standards, lifecycle management, approval workflows, version control, ownership, and publishing discipline.
Lead and develop documentation managers, technical writers, procedure specialists, knowledge managers, or matrixed contributors supporting data center operations content.
Establish and maintain standards for SOPs, MOPs, EOPs, runbooks, maintenance work instructions, site readiness guides, turnover packages, knowledge articles, escalation guides, and operational playbooks.
Partner with subject matter experts across operations and technical functions to convert requirements into clear, actionable, field-ready procedures.
Create mechanisms to keep documentation aligned with infrastructure changes, commissioning outcomes, CMMS activation, incident learnings, maintenance strategy, vendor scope changes, safety requirements, and operational risk controls.
Drive documentation quality through structured reviews, procedure validation, readability standards, risk checks, field feedback, audit trails, and periodic refresh cycles.
Ensure critical procedures support safe execution in active data centers by defining prerequisites, roles, step sequencing, risk controls, rollback criteria, communications, and escalation paths.
Develop taxonomy, templates, metadata standards, document repositories, dashboards, and reporting to improve searchability, adoption, compliance visibility, and content health.
Partner with Training and Operations leaders so documentation supports onboarding, qualification, recurrence training, abnormal-event readiness, and consistent site execution.
Measure and report documentation health, including currency, review compliance, open gaps, field adoption, critical procedure readiness, audit findings, and systemic risks.
Manage documentation-related vendor support, tooling, content migration, localization, or digitization efforts where applicable, ensuring quality, security, and operational usability.
Promote clarity, procedural discipline, safety, continuous improvement, and accountability to reduce human error and strengthen operational resilience.