Senior Manager, Technical Account Management

Snowflake•New York, NY

About The Position

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake’s Account 360 team is expanding! We are looking for a Senior Manager of Technical Account Management to join our team. In this role, you will build and lead a team of Technical Account Managers (TAMs), who are responsible for driving the post-sales technical strategy with Snowflake’s most strategic customers. A TAM works closely with its account team to drive growth and maintain critical customer workloads and use cases by engaging with stakeholders and developing actionable plans. The team is also responsible for educating customers post-production and providing them with technical guidance. As the Manager of TAMs, you will be responsible for defining your team’s execution strategy within your region while collaborating closely with sales, pre-sales, professional services, and partner teams. You will act as a technical sponsor and advocate for strategic customers in your region. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization. You possess a positive attitude and outlook and enjoy working with a high-performing, fast-paced team. You are results-oriented, leveraging data, metrics, and open feedback to make operational, tactical, and strategic decisions.

Requirements

10+ years of industry experience in a pre-sales or engineering capacity with 4+ years of direct front-line management experience (hiring, training, and retaining top talent)
5+ years of experience in a pre-sales or post-sales customer-facing role
Industry expertise within Data Warehousing, Data Engineering, Data Science, Business Intelligence, Data Analytics, and/or Cloud Computing
Hands-on Snowflake experience, SnowPro Core certification is strongly preferred
Knowledgeable about the business challenges our customers face and familiar with key data use cases across various industries
Outstanding presenting skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos
University degree in computer science, engineering, mathematics, or related fields, or equivalent experience preferred

Nice To Haves

AI-native thinkers
innate curiosity
low-ego individuals
experimental mindset

Responsibilities

Hire and lead a diverse team of Technical Account Managers to drive customer, company, and team objectives
Implement personalized development plans for each team member, identifying skills to be developed, training needs, and long-term career aspirations
Foster a customer-centric mindset to deeply understand customer use cases and workloads on Snowflake’s platform to ensure that they will scale in a healthy manner
Distribute accounts and workload efficiently to ensure optimal customer coverage, while aligning TAM expertise with the specific needs of each customer
Collaborate with Pre-Sales and Service Delivery teams to accelerate customer growth and success, and align with sales-led strategies
Convey your customers' challenges and opportunities to Product and Engineering leadership, advocating for solutions that drive customer success
Support the team in mitigating customer risks and assist with escalations as needed
Contribute to the enhancement of internal processes and the development of our post-sales programs