Senior Manager Talent Cycle
About The Position
Reporting to the Senior Director, Global Talent Cycle, this position is responsible for providing leadership and oversight to a diverse operations team supporting employee onboarding and talent lifecycle processes. Provides direction on identifying process and efficiency improvements, resolving employee data inconsistencies, and maintaining accurate records. Accountable for meeting departmental goals, service level agreements, and operational objectives while supporting change initiatives and mitigating operational and compliance risks. Works to enhance the employee experience while ensuring alignment with HR Operations policies, regulatory requirements, and business objectives.
Requirements
- Bachelor's Degree or equivalent
- Minimum 5 years of HR or Operations experience
- Minimum 3 years of experience in the financial services industry
- Minimum 5 years of experience in policy interpretation and/or case adjudication
- Minimum 3 years of people management/leadership experience
Nice To Haves
- A combination of HR, Operations and client service experience is preferred
- Leadership and team management experience
- Process improvement and change management experience
- Compliance and risk awareness, as well as strong decision-making skills regarding policy application
- Effective presentation and communication (verbal and written) skills
- Ability to interact with and influence all levels in the organization
- Solid problem solving, analytical (including qualitative analysis), research, and quantitative skills
- Operational excellence and strong attention to detail
- Flexibility, adaptability and resilience
- HR Systems experience with Workday, SAP, ServiceNow and UKG
- Proficient in Microsoft Office Product Suite, SharePoint
Responsibilities
- Lead and oversee onboarding and offboarding operations, ensuring timely and accurate completion of pre-hire, new hire and post-hire processes in alignment with established service level agreements.
- Lead and oversee HR Operations, ensuring timely and accurate completion of daily Manager Self-Service transactions in HRMS, HR Helpline oversight, and respond to ad hoc audit requests within established service level agreements.
- Manage and develop the team, providing guidance, performance management, and operational oversight
- Drive process improvements and operational efficiencies within onboarding workflows through collaboration with Talent Cycle, Digital Solutions, and cross-functional partners.
- Ensure adherence to organizational policies, regulatory requirements, and compliance standards while maintaining data accuracy and audit readiness.
- Partner with Talent Acquisition, HR Business Partners, and other stakeholders to support a consistent and positive experience aligned with HR and business objectives
Benefits
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
