Senior Manager, Talent Acquisition Process Lead (Remote)

RTX•US-NH-REMOTE, NH

3d•$132,400 - $251,600•Remote

About The Position

The Global Talent Acquisition Operations Lead, Process & Candidate Experience is responsible for designing, enhancing, and governing end-to-end recruiting processes that deliver a consistent, efficient, and exceptional experience for candidates, recruiters, and stakeholders. This role owns the global process optimization and improvement roadmap and partners closely with the Communications & Training Lead to operationalize process changes, drive adoption, and embed new ways of working across the global TA organization. A recognized expert within the discipline, this individual develops and implements new standards, operational plans, and process improvements with a meaningful impact on functional results. The role requires extensive collaboration with TA leadership, HR, and cross-functional partners to ensure processes, technology, and change initiatives align with the organization’s strategy and deliver a seamless experience for candidates and recruiters alike.

Requirements

Typically requires a university degree or equivalent experience and minimum 10 years prior relevant experience in talent acquisition operations, process management, or HR program design OR an advanced degree in a related field and minimum 7 years of experience in talent acquisition operations, process management, or HR program design.
Experience in process improvement, change management, and stakeholder engagement
Experience with applicant tracking systems (Workday or similar) and related TA technologies.
Experience as a project lead or managing projects.

Nice To Haves

Exceptional communication and influencing skills, with the ability to engage senior leaders and drive consensus across complex organizations.
Demonstrated success leading cross-functional initiatives with measurable business impact.
Proficiency with tools and technology including O365 Suite
Ability to manage multiple priorities and operate in a fast-paced environment
Strong communication and presentation skills

Responsibilities

Lead the design, evaluation, and improvement of global end-to-end TA processes to ensure consistency, efficiency, and compliance across all business units and regions.
Drive harmonization efforts across geographies or divisions, developing standardized processes that balance global consistency with local flexibility.
Partner with HR Technology to define enhancements and optimize the use of Workday and related TA technologies, improving both recruiter and candidate experience.
Define and monitor key process metrics to assess effectiveness, adoption, and operational impact.
Develop and oversee an audit process to measure adoption, compliance, and effectiveness of new or updated TA processes.
Ensure processes are documented, transparent, and aligned with organizational policies, legal, and compliance requirements.
Continuously identifies opportunities for innovation and simplification to enhance operational effectiveness
Oversee the strategy for candidate experience across all TA touchpoints, ensuring processes and tools support a positive, consistent, and inclusive experience.
Analyze candidate feedback and listening channel data (e.g., surveys, focus groups) to identify trends and improvement opportunities.
Collaborate with TA leaders to translate insights into actionable changes, ensuring follow-up communication and measurable improvement.
Lead change management activities for process and technology updates, ensuring stakeholders are informed, engaged, and supported throughout transitions.
Partner closely with the Communications & Training Lead to co-design communication strategies, training plans, readiness activities, and enablement resources that ensure successful adoption of new processes and tools.
Develop frameworks, guides, and toolkits to support consistent understanding and adoption of new processes and practices across global TA teams.
Partner with Learning & Development and TA leadership to implement training programs that embed new ways of working.