Senior Manager, Support Engineering

Oracle•Abilene, TX

6d•$98,700 - $209,500

About The Position

The Senior Manager, Repair Center Operations is responsible for building and scaling Oracle's centralized repair-center model for next-generation AI infrastructure. This role leads day-to-day repair operations and long-term capacity planning for Compute Tray (CT) repair, CDU validation, leak response, and regional expansion. Working across Development, Manufacturing, Supply Chain, Design, Architecture, and Global Product Engineering, the senior manager ensures repair centers are staffed, equipped, and ready to support routine demand as well as surge events while driving improvements in diagnosability, repair velocity, and serviceability. The role also serves as a key operational leader for the repair organization, translating product and infrastructure requirements into an executable staffing and facility plan. This includes establishing operating rhythms, tracking performance metrics, managing risk, and ensuring the repair network scales with current and future Oracle data center sites. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

Requirements

Experience in building and scaling repair-center operations.
Experience with capacity planning for repair operations.
Experience working across Development, Manufacturing, Supply Chain, Design, Architecture, and Global Product Engineering.
Experience in driving improvements in diagnosability, repair velocity, and serviceability.
Experience in translating product and infrastructure requirements into staffing and facility plans.
Experience in establishing operating rhythms, tracking performance metrics, and managing risk.
Experience in scaling repair networks.

Responsibilities

Building and scaling Oracle's centralized repair-center model for next-generation AI infrastructure.
Leading day-to-day repair operations and long-term capacity planning for Compute Tray (CT) repair, CDU validation, leak response, and regional expansion.
Ensuring repair centers are staffed, equipped, and ready to support routine demand as well as surge events.
Driving improvements in diagnosability, repair velocity, and serviceability.
Translating product and infrastructure requirements into an executable staffing and facility plan.
Establishing operating rhythms, tracking performance metrics, and managing risk.
Ensuring the repair network scales with current and future Oracle data center sites.