Senior Manager, Supply Chain and Supplier Quality Operations

Lonza • Portsmouth, NH

29d • Hybrid

About The Position

We are seeking a high-caliber professional to join our global team as the Senior Manager, Supply Chain and Supplier Quality Operations. Reporting directly to the Head of Global Quality Supply Chain and Compliance Operations, this newly created position serves as the single point of accountability for supplier quality execution and strategy across our U.S. manufacturing sites. Operating under general supervision, you will independently drive supplier compliance programs in accordance with emerging FDA requirements, manage a global supplier footprint, and lead complex supply chain quality projects from concept to deployment to guarantee an uninterrupted supply of safe, compliant materials.

Requirements

• Highly experienced (typically 8+ years) within pharmaceutical, biotechnology, or medical device quality operations.
• A deep, proven background specializing in supply chain quality, supplier qualification architectures, and vendor monitoring workflows is required.
• Deep technical knowledge of cGMP/cGDP requirements, Quality Risk Management (QRM) tools, and direct experience defending supplier quality systems during FDA or health authority inspections.
• Outstanding leadership and communication capabilities within a complex global matrix framework; ability to resolve cross-functional conflicts with speed through stakeholder proximity and proactive alignment.
• Demonstrated experience driving supplier performance improvement frameworks, managing supplier-specific KPIs, and leading Tier 2 supplier performance meetings.
• Bachelor’s Degree (B.Sc.) in Biochemistry, Chemistry, Pharmacy, Microbiology, Biotechnology, or a closely related scientific discipline is required.
• High-integrity leader who skillfully manages ambiguity, removes barrier blocks, and fosters an operational culture centered around speed, ownership, and disciplined compliance execution.

Nice To Haves

• A Master's Degree (M.Sc.) is preferred.
• Professional affiliation or membership with the PDA is preferred.

Responsibilities

• Own the supplier quality strategy and performance metrics for assigned U.S. manufacturing sites and their respective global supply networks to ensure uninterrupted campaign operations.
• Ensure all regional suppliers and supply chains strictly meet U.S. regulatory expectations (FDA and others); serve as the primary on-site quality liaison during regulatory inspections involving supplier and raw material topics.
• Lead rapid response, containment protocols, and escalation governance with speed and authority for supply chain disruptions, material defects, and vendor-related non-conformances impacting production.
• Drive cross-functional supply chain quality projects, task forces, and vendor remediation initiatives independently to successful delivery on time and on quality.
• Act as the U.S.-based account lead for the global Integrated Facility Management (IFM) service provider, governing performance metrics, managing quarterly KPIs, and ensuring tight alignment with European counterparts.
• Establish real-time visibility of active supply chain risks by leveraging Quality Risk Management (QRM) fundamentals, supplier audits, change management protocols, and complaint/deviation trend analytics.
• Partner with global vendors to drive targeted performance improvement programs, Corrective and Preventive Actions (CAPAs), and quality maturity uplifts tailored to U.S. plant operational parameters.
• Champion the implementation, simplification, and site-level adoption of global quality tools, including electronic supplier lifecycle systems, audit trackers, and master risk registers.

Benefits

• An agile career and dynamic working culture
• An inclusive and ethical workplace
• Strategic Visibility & Autonomy: Define and own the regional global governance model for supplier quality operations, directly shaping risk-based evaluation methodologies.
• Impactful Sourcing Footprint: Manage high-stakes quality relations with global vendor networks and act as the primary U.S. account manager for our Integrated Facility Management (IFM) partners.
• Compensation programs that recognize high performance
• Medical, dental and vision insurance, as well as PTO and more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior