Senior Manager, Strategy and Operations

Tempus AI•Chicago, IL

1d•$130,000 - $165,000

About The Position

Tempus is seeking a highly motivated, execution-oriented Senior Manager, Strategy & Operations to join their growing ECG-AI team. This individual will be pivotal in translating advanced AI algorithms into everyday clinical practice. In this role, you will drive the operational blueprint for how ECG-AI is integrated into clinical workflows at healthcare partner sites. You will lead clinical rollout strategy, manage long-term site relationships, track technology adoption, and spearhead high-priority strategic initiatives. This role demands a strategic thinker who thrives in ambiguity, possesses strong cross-functional management skills, and can move seamlessly between high-level strategy and hands-on execution.

Requirements

6+ years of professional experience in strategy and operations, management consulting, healthcare operations, customer success, or project management within healthcare, healthtech, or life sciences.
Proven ability to thrive in a fast-paced, rapidly evolving environment. A track record of building structure, processes, and clarity out of ambiguous situations.
Exceptional relationship-building skills with a proven ability to partner effectively with both technical teams (EHR, data engineering, connectivity) and non-technical stakeholders (physicians, hospital executives).
Strong organizational skills with the ability to manage multiple complex, multi-stakeholder account rollouts simultaneously.
Excellent presentation and interpersonal skills, with the ability to establish credibility and influence clinical and administrative leadership.

Nice To Haves

Prior experience working in a high-growth startup or a management consulting firm is highly encouraged.
MBA, MHA, or equivalent advanced degree is a plus, but not required.
Familiarity with hospital health systems, clinical workflows, or cardiology services.

Responsibilities

Design and Refine Clinical Workflows: Define, test, and implement standard operating playbooks detailing how ECG-AI insights are delivered, viewed, and actioned by clinical teams within their native workflows.
Orchestrate Rollouts: Serve as the central operational quarterback for new site launches, aligning project timelines cross-functionally with Tempus connectivity, product, and partner-site technical teams without being responsible for the underlying IT build.
Onboard Clinical Staff: Act as the operational face of Tempus during launches, educating and training hospital stakeholders (physicians, nursing staff, clinical coordinators, and administrators) on operational workflows and clinical utility.
Drive Adoption: Serve as the primary relationship owner post-launch, monitoring how clinicians engage with ECG-AI and identifying operational levers to improve software utilization and clinical integration.
Manage Account Health: Continually evaluate site performance and collaboration health, bridging the gap between clinical users and Tempus Product/Engineering teams to communicate user feedback and feature requests.
Track Care Pathways: Collaborate with partner site leadership to track patient follow-up rates, ensuring that flagged patients are successfully directed to the correct diagnostic and treatment pathways.
Scale the Program: Identify, evaluate, and execute strategic projects that improve deployment speed, scale account management processes, and lower the barriers to clinical adoption across a growing list of major health systems.
Build Operational Infrastructure: Turn ambiguous, early-stage challenges into repeatable, documented processes that the broader team can use to scale the ECG-AI footprint.
Support Commercial & Market Growth: Support market expansion initiatives, including clinical validation partnerships, ROI case studies, and cross-functional preparation for new algorithmic expansions.