Senior Manager, Strategic Product Adoption - U.S. Based Remote Opportuni

Common App • Arlington, VA

4d • $115,000 - $120,000 • Remote

About The Position

Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application. Common App is currently searching for a Senior Manager, Strategic Product Adoption. This role is for an experienced product adoption professional who wants to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process.

Requirements

• Candidates must live in the United States.
• Willing to travel to attend twice annual Common App Retreat.
• Bachelor's degree or higher in Business, Education, Communications, or similar program from a four-year college or university; or an equivalent combination of education and experience.
• 5-8 years of successful, progressive experience in enrollment or admissions, communications, account management, or customer service positions.
• 2-4 years of experience as a people manager.
• Knowledge of the higher education admissions cycle and the needs of member institutions.
• Experience using Common App products, systems, tools, and resources.
• Knowledge of best practices in account management and customer service.
• Exceptional verbal and written communication and listening skills, including the ability to present and respond to questions from diverse audiences, internal and external, in a positive and concise manner.
• Outstanding organizational skills, keen attention to detail, and the ability to successfully prioritize and manage multiple projects and processes simultaneously in a collaborative team environment.
• Demonstrates the ability to achieve goals by applying flexible thinking, creative problem-solving, analytical reasoning and sound judgement to make effective decisions and adapt strategies as needed.
• Ability to lead teams through organizational changes and transformations.
• Effectively builds and maintains relationships with key stakeholders by proactively, engaging, understanding their priorities, and collaborating to achieve organizational objectives.
• Demonstrates mastery of core technical skills and uses them effectively.
• Proficient with Microsoft Office, Salesforce, Acuity Scheduling, and Google Suite.
• Willingness to travel up to 30% of the time.

Nice To Haves

• Analytical ability.
• Ability to work effectively in a matrix style structure.

Responsibilities

• Strategic growth in multiproduct and program usage (such as FYA, Transfer, Direct Admissions, and Data Analytics and Benchmarking tools) among our membership and in partnership with our Member Service team.
• Serves as a primary spokesperson and subject matter expert (SME) for programs and services during stakeholder webinars, presentations, and conferences.
• Strategizing and driving growth in multi-product and program usage.
• Serves as a liaison with product strategy and marketing to ensure alignment between our offerings and the needs, interests, and priorities of our members.
• Promoting the understanding and use of Common App and our products and services among enrollment consulting companies that serve our membership.
• Foster a culture of innovation and continuous improvement within the team.
• Analyzes problems, identifies patterns, and proposes innovative solutions.
• Demonstrated ability to achieve or surpass established service goals and performance metrics.
• Demonstrated ability to coach or mentor to build team capacity.

Benefits

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays
• Sick leave
• Monthly mental health day
• Virtual-first support
• Choice of PC of MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan
• 5% company contribution
• additional 5% company match
• 3-year vesting schedule
• Participation may begin immediately
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women’s and family health
• Company provided life and ad&d insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Budgeted annual funds for professional development
• Growth opportunities within the company
• Mutual of Omaha Employee Assistance Program
• Mutual of Omaha will preparation services
• Mutual of Omaha travel assistance
• Payroll dedication pet insurance through PinPaws
• 1Password family account

What This Job Offers

• Job Type: Full-time
• Career Level: Senior