Senior Manager, Strategic Planning- Enterprise AI Transformation Office

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Team The Enterprise AI Transformation Office sits at the center of one of the company’s most important strategic priorities: harnessing AI and automation to fundamentally transform how we operate, serve customers, and create long-term enterprise value. This program is designed to deliver outsized impact across three critical audiences: Customers: Elevate experiences to be more personalized, seamless, and differentiated — delivered consistently and at scale. Colleagues: Simplify and automate internal processes so teams can focus on driving the most important business outcomes. Shareholders: Reimagine how we work and what we deliver — leveraging AI and automation to improve performance, increase efficiency, and drive sustainable enterprise value. The Enterprise AI Transformation Office will lead enterprise-wide measurement and governance, cultivate a future pipeline of transformation opportunities, and modernize core business enablement processes (e.g., TLM, New Product Development, Model Governance). We will redesign these processes to eliminate friction and automate where possible — without compromising strong risk management and governance — enabling the enterprise to move with speed and confidence. AITO is leading an enterprise-wide effort to reimagine and modernize core risk and governance processes for an AI-enabled organization, working across all lines of defense, legal, regulatory, and technology partners to enable faster, simpler, and more consistent approval and enablement pathways. The Role The Enterprise AI Transformation Office will lead the design and execution of business enablement and governance modernization efforts across the enterprise. This role will support strategic enterprise transformation initiatives focused on modernizing governance and risk management leveraging responsible AI adoption across American Express. The Senior Manager will support AITO's enterprise transformation initiatives by coordinating strategic programs focused on risk management and governance modernization. This role will partner closely with leaders across Product, Technology, Risk, and business units to drive cross-functional alignment, manage program execution, and support governance activities across multiple initiatives. The successful candidate will leverage strong product management and technology expertise to support enterprise product strategy, evaluate cross-functional product roadmaps, and help drive consistent execution across AI transformation initiatives. This role will work across multiple product and technology teams to identify opportunities for standardization, improve user experiences, support operating model evolution, and enable cohesive delivery across the enterprise AI portfolio. As the Enterprise AI Transformation Office evolves, this role may also support additional enterprise AI strategic priorities beyond risk management and governance modernization.

Requirements

Experience in product management, technical program management, consulting, strategy, operations, PMO, or enterprise transformation.
Experience coordinating complex cross-functional initiatives across Product, Technology, and business organizations.
Strong understanding of product management principles and technology development lifecycles, with experience supporting product strategy or technical delivery across multiple teams.
Ability to assess product roadmaps, technology capabilities, and cross-team dependencies to support enterprise planning and governance decisions.
Experience translating strategic objectives into structured execution plans, governance artifacts, and actionable deliverables.
Comfort navigating ambiguity, influencing stakeholders without direct authority, and driving alignment across matrixed Product, Technology, and business teams.
Foundational understanding of governance, risk, compliance, or regulatory environments (financial services preferred).
Strong program management, organizational, and execution skills.
Strong analytical and problem-solving capabilities.
Ability to manage multiple priorities and drive execution in a fast-paced, highly matrixed environment.
Strong written and verbal communication, stakeholder management, and facilitation skills.
High attention to detail with a disciplined approach to program execution.
Interest in AI transformation, governance modernization, and enterprise operating model design.

Responsibilities

Program Management Support the coordination of enterprise AI product initiatives by partnering with Product and Technology teams to align milestones, dependencies, and execution plans across multiple workstreams.
Build and maintain integrated program plans, milestones, risks, dependencies, and executive reporting.
Help identify friction points and opportunities to simplify governance processes and improve organizational effectiveness.
Delivery and Execution Management Analyze cross-functional product roadmaps, identify execution risks and opportunities for standardization, and help connect individual initiatives into an integrated enterprise delivery plan.
Support the development and adoption of common product planning practices, governance processes, and user experience principles across enterprise AI initiatives.
Develop data-driven analyses, recommendations, and executive-ready insights to inform prioritization, governance decisions, and program execution.
Help ensure programs align with business objectives, enterprise governance standards, and applicable regulatory and control requirements.
Stakeholder Management Coordinate with stakeholders across the enterprise including Product, Technology, Control Management, and Business Unit teams to drive alignment and execution.
Facilitate cross-functional discussions to resolve dependencies, align priorities, and support consistent execution across product and technology teams.
Prepare materials for governance forums, leadership reviews, and working sessions.
Other Support additional Enterprise AI Transformation initiatives as organizational priorities evolve.