Senior Manager, Strategic Planning- Enterprise AI Transformation Office
About The Position
The Enterprise AI Transformation Office sits at the center of one of the company’s most important strategic priorities: harnessing AI and automation to fundamentally transform how we operate, serve customers, and create long-term enterprise value. This program is designed to deliver outsized impact across three critical audiences: Customers (elevate experiences to be more personalized, seamless, and differentiated), Colleagues (simplify and automate internal processes), and Shareholders (reimagine how we work and what we deliver). The Enterprise AI Transformation Office will lead enterprise-wide measurement and governance, cultivate a future pipeline of transformation opportunities, and modernize core business enablement processes. AITO is leading an enterprise-wide effort to reimagine and modernize core risk and governance processes for an AI-enabled organization, working across all lines of defense, legal, regulatory, and technology partners to enable faster, simpler, and more consistent approval and enablement pathways. The Enterprise AI Transformation Office will lead the design and execution of business enablement and governance modernization efforts across the enterprise. This role will support strategic enterprise transformation initiatives focused on modernizing governance and risk management leveraging responsible AI adoption across American Express. The Senior Manager will support AITO's enterprise transformation initiatives by coordinating strategic programs focused on risk management and governance modernization. This role will partner closely with leaders across Product, Technology, Risk, and business units to drive cross-functional alignment, manage program execution, and support governance activities across multiple initiatives. The successful candidate will leverage strong product management and technology expertise to support enterprise product strategy, evaluate cross-functional product roadmaps, and help drive consistent execution across AI transformation initiatives. This role will work across multiple product and technology teams to identify opportunities for standardization, improve user experiences, support operating model evolution, and enable cohesive delivery across the enterprise AI portfolio. As the Enterprise AI Transformation Office evolves, this role may also support additional enterprise AI strategic priorities beyond risk management and governance modernization.
Requirements
- Strong product management expertise.
- Strong technology expertise.
Responsibilities
- Coordinate strategic programs focused on risk management and governance modernization.
- Partner closely with leaders across Product, Technology, Risk, and business units to drive cross-functional alignment.
- Manage program execution and support governance activities across multiple initiatives.
- Support enterprise product strategy.
- Evaluate cross-functional product roadmaps.
- Help drive consistent execution across AI transformation initiatives.
- Identify opportunities for standardization, improve user experiences, support operating model evolution, and enable cohesive delivery across the enterprise AI portfolio.
- Support additional enterprise AI strategic priorities beyond risk management and governance modernization.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
