Senior Manager-Strategic Planning & Product Ops

American Express•New York, NY

8h•$123,000 - $215,250

About The Position

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology. The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions. You will be joining ECMX’s MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences. Reporting to the Director, Strategic Planning & Product Operations, the Senior Manager will support strategic planning, portfolio management, and product operations for ECMX. This role partners closely with Product, Technology, and Business teams to drive planning rigor, enable portfolio insights, and ensure effective execution against strategic priorities. The Senior Manager will play a critical role in operationalizing planning processes, supporting data-driven decision-making, and improving visibility into delivery performance and capacity. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Requirements

Strategic planning
Portfolio management
Product operations
Partnership with Product, Technology, and Business teams
Driving planning rigor
Enabling portfolio insights
Ensuring effective execution against strategic priorities
Operationalizing planning processes
Supporting data-driven decision-making
Improving visibility into delivery performance and capacity

Responsibilities

Support strategic planning, portfolio management, and product operations for ECMX.
Partner closely with Product, Technology, and Business teams to drive planning rigor, enable portfolio insights, and ensure effective execution against strategic priorities.
Play a critical role in operationalizing planning processes, supporting data-driven decision-making, and improving visibility into delivery performance and capacity.