Senior Manager, Strategic Initiatives (Fulfillment)

Flexport•Atlanta, GA

About The Position

Flexport is building the future of global fulfillment and is looking for a Sr. Manager, Strategic Initiatives to be at the center of that transformation. This role involves architecting the future Flexport Fulfillment network by designing processes, building products, and creating standards for scaled operations. The position sits at the intersection of operations, product, and technology, requiring collaboration across functions to identify gaps, design solutions, and implement them. The ideal candidate thrives in ambiguity, enjoys solving technical problems, and is willing to be hands-on with tasks like building workflows in SQL, prototyping tools, or architecting the operating model. This role offers the opportunity to make a lasting impact by building something from the ground up, requiring technical, operational, and strategic expertise.

Requirements

7–10+ years of experience in fulfillment, logistics, supply chain, or operations strategy—ideally with direct exposure to high-volume networks.
Extremely strong technical skillset: SQL (expert), Excel/Google Sheets (advanced), BI tools (Looker, Tableau, PowerBI), and preferably Python or R for modeling and automation.
A proven record of designing and implementing scalable processes/products that delivered measurable business impact.
Strong strategic thinking, with the ability to connect day-to-day execution to P&L drivers and long-term vision.
Entrepreneurial mindset: thrives in ambiguity, comfortable building from scratch, and naturally biased toward action.
Executive-level communication skills, with the ability to influence stakeholders across all levels of the organization.

Nice To Haves

Experience working with robotics, warehouse automation, or building new fulfillment products (B2B, Prep, Returns, Retail compliance).

Responsibilities

Design, standardize, and codify the processes, products, and tools that will power Flexport’s next generation fulfillment network.
Define operating models that can scale globally, balancing efficiency, cost, speed, and customer experience.
Own initiatives end-to-end: from diagnosing the problem, designing the solution, building prototypes, and driving implementation.
Develop tooling, dashboards, and models directly—leveraging SQL, Python, BI platforms, and workflow automation.
Use data to uncover bottlenecks, quantify opportunities, and make recommendations that drive millions in cost savings and unlock new service capabilities.
Build forecasting and scenario planning models to guide long-term network design and capacity planning.
Partner with engineering, product, operations, finance, and commercial teams to align on priorities, build solutions, and scale them across the network.
Translate operational pain points into product requirements and ensure adoption of new tools and processes.
Establish and roll out SOPs, reporting cadences, and KPIs that become the backbone of Fulfillment execution.
Drive governance and accountability around execution, ensuring every site runs on the same playbook.
Lead high-impact, white-space projects (automation, robotics, B2B/Retail compliance, international expansion) that redefine the limits of what Flexport Fulfillment can deliver.
Develop and execute multi-year roadmaps in partnership with senior leadership.