(USA) Senior Manager, Strategic Account Management

Walmart•Bentonville, AR

1d•$90,000 - $180,000•Onsite

About The Position

Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based environment, establishing performance expectations, and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy. Ensures business needs are met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness, and participating in and supporting community outreach events.

Requirements

Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Nice To Haves

Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Responsibilities

Drives the execution of multiple business plans and projects.
Provides supervision and development opportunities for associates.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives.
Applied Business Acumen: Requires knowledge of industry and environmental factors, common business vernacular, business practices across the industry and areaspecific domains, and related practices. To evaluate proposed business cases for projects and initiatives. Influences business stakeholder decision making. Translates business requirements into strategies, initiatives, and projects in alignment with business strategies and objectives. Drives the execution of deliverables. Builds and articulates business cases and return on investment and delivers work that has demonstrable value. Derives detailed insights from relevant data models and reports and utilizes models and reports to advise stakeholders and customers/sellers on complex business issues. Challenges business assumptions on topics related to an assigned domain expertise. Develops new organization-wide processes and ways of working. Teaches and guides team members on best practices. Proactively engages in the external community to build Walmart's brand and learn more about industry practices.
Product Expertise: Requires knowledge of suite of products, services, and solutions offered by an assigned business area, features of various products, services, and solutions and their value propositions, and product assortment management. To effectively engage with customers/sellers to gain and leverage insights on their business/category. Demonstrates an understanding of products/solution features for complex to highly complex areas of customers/sellers business and assists in sales for products. Leads sales activities for simple and moderately complex products available across homogenous markets and specific customers/seller segments by articulating products/solution features and value propositions. Understands customers/seller requirements in detail and articulates gaps in current product features to leadership teams and relevant stakeholders. Provides guidance to team members on product feature-related communications and best practices with respect to highlighting product benefits and value propositions. Assesses the impacts of the assortment mix and selects methods for translating sales projections and product mix gaps into assortment development requirements.
Relationship Management: Requires knowledge of stakeholder identification and mapping, stakeholder analysis, stakeholder communication, stakeholder engagement techniques, stakeholder management effectiveness tools and methods, and specialized business vernacular/markets to deliver customer and business value. Styles and best practices to accommodate cultural differences. To collaborate with partners in the value chain to achieve beneficial working relationships and positive outcomes across international markets. Leads cross-functional strategic initiatives and encourages team members to cultivate relationships across businesses and markets. Establishes best practices for team members to collaborate with stakeholders from different cultures with different perspectives. Facilitates cross-functional team thinking and brainstorming activities to collectively create and share ideas. Establishes shared goals and information-sharing platforms to foster collaboration. Resolves issues related to collaborative efforts in varying business conditions. Seeks out individuals with different perspectives to help foster creativity and professional growth.
Sales Proposals and Presentations: Requires knowledge of sales presentation tools and techniques, sales lifecycles and related processes. To lead discussions on customers/seller types and effective sales proposals and presentations for each. Develops sales proposal and presentation processes for complex sales pitches. Evaluates best practices of sales proposals and presentations within the industry. Trains team members on developing multiple and varied formal written proposals. Collaborates with other sales professionals to enhance organizational proposal and presentation strategies. Reviews, approves, and provides guidance on sales presentations created by teams for simple to moderately complex sales pitches.
Client Onboarding: Requires knowledge of existing systems used by customers/sellers, methodologies for customer onboarding, and system integration understanding. To drive customer/seller experiences by designing a smooth onboarding process by utilizing domain expertise and industry best practices. Identifies customer/seller pain points and challenges with respect to onboarding by reviewing customer/seller feedback and performing root cause analysis on complex or highly complex issues in processes. Manages highly complex escalations from customers/sellers and maintains relationships through the resolution of issues. Coaches team members on best practices with respect to onboarding to drive great customer/seller experiences.
Strategic Account Planning and Forecasting: Requires knowledge of account planning tools and techniques, organizational data sources, customer retention metrics, revenue forecast techniques, sales forecasting tools and processes, information sources, and estimation techniques and tools, industry trends. To establish and maintain communication channels with existing customers/sellers to seek feedback on existing products and to showcase relevant new products. Coaches team members on a variety of methods to define target populations and select cross-selling products. Anticipates key customer/seller issues and considerations that could impact sales planning. Works with customers/sellers to build joint business plans by utilizing appropriate financial and customer/seller metrics. Creates revenue forecast based on historic information and future potential parameters. Forecasts sales while considering markets, products, and other significant factors. Advises on the use of key market, product, and environmental factors used in forecasting. Coaches team members on implementation approaches for creating annual and long-term sales forecasts.
Negotiation Excellence: Requires knowledge of negotiation techniques, stakeholder management techniques, and communication best practices. To assess and lead fact-based decisions in high-risk situations and educate team members on negotiation strategies. Formulates and executes complex negotiation plans and addresses unanticipated issues. Identifies similarities and differences in positions and assesses the impacts on discussions. Disseminates verbal and written communications to counter other parties' positions and sets the foundational structures for desired outcomes. Protects company positions while demonstrating a willingness to achieve a win-win scenario. Detects and addresses negotiating stalemates. Details the risks of negotiation breakdowns from each party's perspective. Adheres to and coaches team members on company and regulatory retailer/supplier relationship processes, values, and policies.
Respect the Individual: Demonstrates and encourages respect for all, builds a high-performing team, seeks and embraces differences in people, cultures, ideas, and experiences, creates a workplace where all associates feel seen, supported, and connected through a culture of belonging so associates thrive and perform, drives a positive associate and customer/member experience for all, identifies, attracts, and retains the best team members. Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer/member and company, and regularly recognizes others' contributions and accomplishments. Builds strong and trusting relationships with team members and business partners, works collaboratively and cross-functionally to achieve objectives, and communicates and listens attentively with energy and positivity to motivate, influence, and inspire commitment and action.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values, and leads by example to foster our culture. Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving). Follows the law, our code of conduct, and company policies and sets expectations for others to do the same. Promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation. Listens to concerns raised by associates, takes action, and encourages others to do the same. Holds self and others accountable for achieving results in a way that is consistent with our values. Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omnimerchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members. Adopts a holistic perspective that considers data analytics, customer/member insights, and different parts of the business when making plans and shaping the team's strategy.
Strive for Excellence: Consistently raises the bar and seeks to improve, demonstrates curiosity and a growth mindset, seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes and intelligent risk-taking, and exhibits resilience in the face of setbacks. Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.