Senior Manager, Special Loans and Advisory Services

RBC•Montreal, QC

1d•Onsite

About The Position

As part of the Group Risk Management team, the Senior Manager, Special Loans and Advisory Services will report to the Director, Special Loans. The Senior Manager will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging knowledge and expertise to assist the business and enhancing customer loyalty. The Senior Manager will manage complex and/or higher risk accounts through effective relationship and risk management practices and provide solutions and business advice designed to satisfy the bank’s risk requirements while maintaining a consistent focus on retaining long-term RBC Financial Group relationships.

Requirements

Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
Creative problem solving skills, with the ability to work effectively under pressure.
Effective written and oral communication skills, with the ability to impact and influence others, including listening, understanding and responding, information seeking and consulting orientation.
Ability to successfully utilize internal networks to assist with problem resolution.
Capacity to get along with different types and levels of individuals, including Senior Management/Executives.
Teamwork and cooperation – building Partnerships with stakeholders; adaptability; knowledge transfer; relationship building
Thinking: strong analytical and risk assessment skills; breakthrough thinking; conceptual thinking; strategic business sense

Nice To Haves

5+ years of experience as a Commercial Account Manager
Risk Management knowledge
Commercial product knowledge
Proficiency with Bank technology
Knowledge of Microsoft Applications - at a minimum Basic Word, Excel, Power Point.

Responsibilities

Apply a continuous-improvement approach to achieving superior client experience.
Take ownership of client problems at first point of contact.
Ensure clients are treated with respect, a highly professional empathetic approach is used and good working relationships are maintained.
Demonstrate commitment to teamwork by introducing clients to RBC wide services and expertise through referrals and identifying business opportunities.
Build/expand/leverage good working relationships with district, field and risk officers to promote an early identification mindset and maximize retention opportunities.
Emphasize the need to create surviving entities and to the extent possible, retained relationships for RBC Financial Group.
Maintain a strong and positive presence at assigned Commercial Centers, e.g. in person/ by phone/at conferences/, to promote and leverage opportunities through Advisory Services and Learnings, as appropriate.