Senior Manager, Software Engineering

GoFundMe•San Francisco, CA

7d•$219,000 - $329,000•Hybrid

About The Position

GoFundMe is seeking a Senior Software Engineering Manager to lead the team responsible for GoFundMe Pro's campaign-creation experience. The Create squad focuses on making powerful fundraising accessible to nonprofits, enabling them to express their mission effectively while the platform manages the complexity of campaign optimization. The role involves leading engineers who build Studio, the campaign builder, along with associated tools like creation tools, templates, brand kits, guided workflows, AI-assisted content, and the preview-to-publish flow. This is a hands-on leadership position requiring a blend of people management, product-focused engineering, and a data-driven, experiment-first approach. The squad is recognized as a leader in AI-accelerated development within GoFundMe.

Requirements

Experience leading and growing software engineering teams as a people manager including hiring, coaching, performance management, and career development, backed by a strong hands-on engineering background.
Strong background building complex, customer-facing web applications, with deep expertise in TypeScript and modern frontend frameworks such as React, and comfort operating across the full stack.
A product-minded, outcomes-first approach: you frame work around user problems and measurable behavior change rather than feature lists, and you partner naturally with Product and Design.
Experience delivering in a data-driven, experimentation-heavy environment, including A/B testing, funnel and conversion optimization, and analytics instrumentation.
A track record of shipping iteratively with a bias to action, balancing speed and quality on a revenue-generating product surface.
Strong sense of web craft: performance, accessibility, reliability, and design system driven UI.
Excellent communication and collaboration skills, with the ability to lead a distributed team across time zones.
A passion for mentoring engineers, building inclusive teams, and leading as a coach and servant to the team.

Nice To Haves

Experience building rich, interactive builder or editor experiences (drag-and-drop, WYSIWYG, templating, live preview).
Experience with design systems and shared component libraries.
Experience integrating AI/LLM-powered features into products, such as content generation or intelligent suggestions.
Familiarity with product analytics and session tooling such as Heap, FullStory, Amplitude, or Looker.
Experience in B2B SaaS, nonprofit technology, fintech, or e-commerce/checkout conversion.
Experience owning a customer-facing checkout or conversion funnel.
Familiarity with AWS and modern CI/CD practices.
Demonstrated experience driving AI-assisted development adoption and best practices across teams.

Responsibilities

Lead, coach, and grow the Create squad (~8 engineers across frontend, fullstack, and backend), acting as a servant-leader who removes blockers, fills gaps, and fosters a high-performing, inclusive culture.
Own engineering delivery for the campaign-creation experience: the Studio builder framework, creation tools, optimized templates, brand kits, guided workflows, AI-assisted text and content, and the preview → save → publish flow.
Operate in a tight triad with Product and Design, engaging early on problem framing, scope, and tradeoffs, and anchoring every initiative on a clear outcome and success metric before building begins.
Champion an outcomes-over-output, bias-to-action culture: ship the smallest version that delivers real customer value, favoring rapid PoCs and iterative delivery over large up-front bets.
Operate as a player-coach by participating in architecture and design reviews, technical decisions, code review, and incident response, and contributing hands-on where it adds the most leverage.
Raise the bar on quality for a complex, interactive builder (performance, accessibility, reliability, and maintainability on a customer-facing revenue surface).
Move the metrics that matter - Studio adoption, campaign-creation rate, time-to-publish, and conversion through experimentation and A/B testing.
Partner cross-functionally with Product Marketing, Care/Support, Data, and adjacent squads on dependencies, GTM, and a seamless end-to-end experience.
Recruit, hire, onboard, and develop engineers across a distributed team through regular 1:1s, actionable feedback, career development, and performance management.
Champion AI-assisted software development using tools such as Claude Code, Cursor, and GitHub Copilot, and help explore AI-powered product capabilities that make campaign creation easier for nonprofits.
Own the squad's operational health and technical excellence, including incident response, observability, SLI/SLOs, test coverage, CI/CD, and trunk-based development.