Senior Manager, Software Engineering – Agentic AI & Messaging Platforms
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. We're looking for a Senior Manager, Software Engineering to lead teams building Agentic AI and enterprise messaging platforms on Google Cloud Platform. You'll own the engineering roadmap for systems that power billions of patient communications annually - integrating AI agents into SMS, RCS, and omnichannel messaging while ensuring regulatory compliance at scale.
Requirements
- 8+ years in software engineering
- 4+ years managing engineering teams
- Production experience with LLMs or agentic AI systems in enterprise environments
- Hands-on GCP expertise (Vertex AI, GKE, Pub/Sub, BigQuery)
- Deep knowledge of SMS/RCS messaging - short codes, aggregators, carrier networks
- Working knowledge of TCPA compliance and consent management systems
Nice To Haves
- Experience with Vertex AI Agent Builder, LangChain, or agentic orchestration frameworks
- RCS Business Messaging (Infobip) or Google Jibe platform experience
- HIPAA data handling in a regulated health care environment
- GCP Professional certifications (Developer, Architect or equivalent)
Responsibilities
- Lead and grow a team of engineers, testers, and Data engineers; drive hiring, performance, and career development
- Own architecture and delivery of multi-agent AI systems on Vertex AI, Gemini models, and GCP AI/ML services
- Oversee CVS Health's enterprise SMS and RCS messaging platforms — orchestration, routing, carrier integrations, and conversational AI flows
- Engineer TCPA compliance controls — consent management, suppression lists, opt-out workflows, and audit trails
- Drive GCP-first infrastructure strategy across GKE, Pub/Sub, BigQuery, Cloud Run, and Dataflow
- Partner with Product, Legal, and Compliance to translate regulatory requirements into durable system controls
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
