Senior Manager, Software Engineering Management

ServiceNow•San Diego, CA

23h•$171,900 - $300,800

About The Position

ServiceNow is hiring a Senior Manager, Software Engineering to lead its Workflow Automation, Intelligence & Mining team. The team builds workflow and automation engines for the ServiceNow Platform, processing billions of workflow transactions each month and extending the platform to support AI-native, agentic workflows. This is a hands-on leadership role responsible for team leadership, delivery outcomes, engineering standards, and the direction of the team’s work. The manager will work closely with Principal engineers and partner with product and engineering leadership to shape platform strategy.

Requirements

At least 8 years of experience in software engineering, technical delivery, or engineering leadership, including at least 3 years managing engineers.
Experience managing engineers, ideally including Senior, Staff, or Principal-level individual contributors.
A track record of leading complex platform initiatives and high-stakes production releases, including turning around at-risk or high-visibility work.
Technical depth in architecture, system design, and production troubleshooting.
Experience building or integrating AI and generative AI capabilities into production systems, including agents, LLM-based workflows, or agentic automation.
Judgment in balancing engineering standards with delivery pressure and applying standards consistently.
Experience building engineering-team operating practices, such as performance rubrics, staffing models, hiring bars, and reusable patterns.
Strong cross-functional stakeholder management, including reporting delivery status and technical risk to executive leadership.
Ability to lead through coaching and influence, raising the technical and operational bar of engineers.

Nice To Haves

Experience with large-scale distributed systems, workflow or automation platforms, or enterprise cloud infrastructure.
Experience partnering with a product leader.

Responsibilities

Lead, coach, and grow Staff-, Senior-, and Junior-level individual contributors, including hiring, onboarding, performance management, and career development.
Own delivery outcomes across the platform, including major architecture initiatives, releases, and production escalations.
Serve as the senior escalation owner for critical production issues, developing path-to-green plans and coordinating resolution across engineering, product, and support.
Set and uphold engineering standards and support engineers in maintaining them.
Promote shared architecture patterns, tooling, and documentation, and enable the team to build and maintain them.
Report delivery status, platform health, and program signals to executive stakeholders, including risks and needs for unblocking work.
Partner with product and engineering leadership to incorporate platform feedback into the roadmap and technical strategy.