Senior Manager Social Content

Fiserv • Alpharetta, GA

7h • Onsite

About The Position

You will lead social content strategy and execution that supports brand awareness, demand generation, and audience engagement. You will partner with marketing, creative, communications, and business stakeholders to develop content programs across social channels. Your work will shape how Fiserv connects with target audiences through planned campaigns, real-time content, and performance-driven optimization.

Requirements

• 8+ years of experience in social media, content strategy, digital marketing, or integrated campaign development for a business-to-business, financial services, technology, or similarly regulated environment.
• 4+ years of experience managing and developing teams in a marketing, content, or digital communications function.
• 8+ years of experience developing multi-channel content strategies, editorial calendars, and performance reporting using social media platforms and analytics tools.
• Experience using measurable content performance indicators, campaign metrics, and audience insights to inform planning and optimization.
• Ability to write, edit, and review channel-specific content with clear brand, governance, and audience alignment.
• Bachelor's degree in marketing, communications, journalism, business, or a related field, or equivalent combination of education, related experience and/or military experience.

Nice To Haves

• Experience supporting demand generation programs with paid and organic social content.
• Experience in financial technology, payments, commerce, or financial services marketing.
• Experience working with social media management, publishing, listening, or analytics platforms.
• Experience partnering with brand, legal, and compliance stakeholders in a regulated environment.

Responsibilities

• Lead the strategy, planning, and execution of social content across priority channels to support business, campaign, and brand objectives.
• Develop editorial calendars, content frameworks, and channel-specific messaging aligned to audience needs and marketing priorities.
• Partner with demand generation, creative, communications, and product marketing teams to produce social content that supports integrated campaigns.
• Evaluate channel performance, engagement trends, and content effectiveness using platform analytics and reporting tools.
• Optimize content strategy based on performance data, testing results, audience insights, and changing platform requirements.
• Manage and develop a team of content professionals, including setting priorities, coaching performance, and supporting career growth.
• Establish workflows, review processes, and quality standards that improve content consistency, governance, and timely delivery.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior