Senior Manager, SMB Sales

DoorDash USA•New York, NY

7d•$174,240 - $256,240•Hybrid

About The Position

The In-Store Sales team at DoorDash is responsible for growing and scaling the SevenRooms platform by empowering operators to take control of their guest relationships. We serve as trusted advisors to restaurants and hospitality groups, helping them solve real business challenges through thoughtful, consultative solutions. Our team takes pride in building strong relationships, identifying operational gaps, and recommending technology that helps operators streamline in-store experiences and deliver exceptional hospitality. As part of DoorDash’s broader sales organization, we play a critical role in driving new business growth while supporting long-term success for our partners. As Senior Manager, Sales – In Store, you will lead a team of ~4 managers who support regional SDR and in-field Account Executives, with full ownership of in-store revenue growth and execution across your region. You will be deeply involved in coaching and developing leaders, setting clear performance expectations, and driving sales execution – from pipeline generation and deal strategy through successful merchant adoption. You will operate with autonomy in a fast-changing environment – bringing structure to a new and scaling function, contributing to go-to-market and strategic initiatives, supporting product rollouts, and iterating quickly as our in-store offerings and merchant needs evolve. You will report to the Senior Director of SMB Commerce Platform, who will provide guidance and support as the In-Store sales function continues to scale across North America. This role requires traveling within your region (~2-4 times per quarter) to support your team and merchant partners, with additional time working remotely or from a DoorDash office. In addition, this role will require the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.

Requirements

6+ years of sales experience, including exceeding performance targets and building successful pipeline strategies.
4+ years of people management experience, with a strong record of leading managers and developing high-performing teams.
Successfully worked in cross-functional environments, aligning various stakeholders toward common goals.
A strategic and analytical thinker, with a data-driven mindset and a passion for solving complex challenges.
A strong communicator who can effectively articulate vision, build consensus, and influence outcomes.
A hands-on leader who isn’t afraid to dive into the details, coach on tactics, and unblock your team.
Deeply committed to diversity, equity, and inclusion, both in team-building and customer engagement.

Responsibilities

Manage and mentor a team of Sales Managers and their sales representatives focused on in-store product adoption across strategic accounts and regions.
Develop, implement, and continuously refine go-to-market strategies for DoorDash’s in-store offerings, ensuring alignment with company goals and merchant needs.
Partner with Product, Strategy & Operations, Sales Development, and Account Management teams to identify opportunities, refine solutions, and optimize customer experiences.
Cultivate a culture of performance, ownership, and inclusivity. Prioritize the development and engagement of your team to support long-term success.
Identify trends and operational inefficiencies. Design and implement scalable solutions, processes, and tools that increase effectiveness and streamline adoption.
Leverage direct merchant insights and field feedback to improve offerings and influence product development.