Senior Manager, Short Term Missions

MAP International•Brunswick, GA

11d

About The Position

The Short-Term Missions (STM) Senior Manager at MAP International is responsible for driving the operational success, financial growth, and strategic expansion of MAP’s short-term mission program to advance the MAP 2030 Vision. Serving as the primary 'face' of the STM program, this role focuses on high-level account management, consultative relationship cultivation, and revenue generation via service fees from corporate and organizational partners. This role operates as a 'player-manager,' meaning the successful candidate is actively executing day-to-day operations while simultaneously managing, coaching, and leading the team. The candidate must be a consultative, self-sufficient leader who can run their division autonomously while fostering a highly collaborative environment where the team collaboratively works together. As a divisional leader within the Partnership & Innovation Team, this role collaborates closely with fellow PI leadership to guide, align, and manage the full team to overall success.

Requirements

4-year bachelor’s degree required.
5–8+ years of directly related professional experience in program management, high-touch customer service, solutions-based sales, or account management.
5+ years of demonstrated success leading, building, and managing teams, with a preference for experience in a player-manager capacity.
Proven ability to hit financial goals, build deep customer loyalty, and operationalize innovative programs from scratch.
The 'Customer-First' Mindset: A dedicated customer service advocate and master relationship builder who is passionate about keeping MAP's participants happy, supported, and engaged.
Self-Sufficiency within a Team Framework: Highly self-motivated and goal-oriented, with a proven ability to manage a broad operational scope independently while keeping the team aligned and collaborative.
Advanced Communication & Presence: Exceptional verbal and written communication skills, with the ability to present, negotiate, and champion the MAP mission in diverse settings.
Organizational Mastery & Multi-Tasking: Meticulous attention to detail and strong time-management skills to successfully balance personal production tasks with team management responsibilities.
Technical Proficiency: Adept at utilizing technology as a management tool; proficient in inventory systems, online platform management, and the Microsoft Office Suite.
Mission-Driven Integrity: Deep personal alignment with MAP's values, displaying a growth mindset and a commitment to representing the organization with total integrity.
Employee must be able to read, write, and speak English fluently.

Nice To Haves

Preference for experience in a player-manager capacity.

Responsibilities

Identify and target new churches, medical organizations, US physician groups and similar stakeholders to expand the footprint of MAP’s Short-Term Missions Program.
Actively 'sell' and pitch the STM program at key locations, conferences, and industry outlets where potential service-fee-paying partners are present, turning prospects into long-term strategic customers.
Use digital strategies, social media sourcing (photos/videos), and creative, forward-thinking approaches to increase program visibility and external knowledge of MAP’s work in Short Term Missions.
Serve as the primary collaborative bridge between internal operations & IT, corporate relations, marketing & communications, and fundraising teams to align STM initiatives with broader organizational goals.
Manage and execute complex, fully corporate-funded Signature Programs that demand high-level detail orientation, internal operational expertise, and exceptional customer service delivered directly to both the corporate partners and their referred customers.
Manage relationships with major assigned program accounts to consistently meet or exceed ambitious yearly budget goals through service fees.
Oversee and directly participate in the end-to-end execution of STM work plans, establish timelines, tracking indicators, and ensuring strict compliance with customer applications and governmental (US and international) export regulations.
Coordinate program supplies (purchased products and GIK), order logistics and budget creation and adherence to be in line with MAP’s overall strategic plan.
Partner with leadership to continually test and introduce new products, adaptations, and custom solutions. Innovation is key to keeping the STM programs alive and vibrant.
Serve as the champion for customer satisfaction, working directly with participants in MAP’s Custom Order program and corporate Signature Programs to ensure an exceptional, high-touch experience.
Maintain comprehensive data collection mechanisms to create robust program evaluation reports and utilize feedback from participants to drive continuous improvements. Obtaining quality feedback from STM participants is a requirement of the STM Team.
Act as the primary liaison for MAP with its global STM partners, maintaining updated partnership documentation and facilitating seamless program services integration.
Provide direct oversight, professional development, and intentional mentorship to 2–3 direct reports on the STM team while working alongside them to complete daily operational tasks.
Foster is a highly unified team dynamic where staff members work together closely on shared goals, ensuring individual accountability through supportive oversight.
Maintain a transparent and supportive environment through intentional communication channels, including weekly 1:1 meeting with direct reports and structured weekly team meetings.