Senior Manager – ServiceNow Program Suite

Crowe•Chicago, IL

About The Position

Crowe is seeking an experienced and strategic leader to join our growing ServiceNow Cloud Solutions practice. As a Senior Manager, you will lead enterprise ServiceNow Program Suite implementations while driving business development, executive client relationships, and practice growth. This role is ideal for a consulting leader who combines broad ServiceNow platform expertise with strong delivery leadership and a passion for building high-performing teams.

Requirements

8+ years of professional consulting or technology implementation experience.
7+ years leading enterprise ServiceNow implementations and consulting engagements.
Broad ServiceNow platform experience with deep expertise in one or more solution areas, including IRM/GRC, SecOps, ITSM, ITOM, SPM, CSM, HRSD, App Engine, or related ServiceNow products.
Proven success leading multiple complex implementations while managing project financials, delivery quality, and executive client relationships.
Experience driving business development through proposals, demonstrations, executive presentations, and account expansion.
Experience leading and developing consulting teams.
Bachelor's degree required.
Willingness to travel as needed for client engagements.

Nice To Haves

Strong understanding of enterprise ServiceNow architecture and platform strategy.
Excellent leadership, communication, presentation, organizational, and problem-solving skills.
Experience collaborating with ServiceNow account teams and alliance partners.
Demonstrated success growing consulting practices and expanding client relationships.
ServiceNow Certified System Administrator (CSA)
One or more ServiceNow Certified Implementation Specialist (CIS) certifications
Certified Application Developer (CAD)
ServiceNow Certified Technical Architect (CTA) or equivalent advanced ServiceNow certifications are a plus

Responsibilities

Lead enterprise ServiceNow Program Suite implementations from strategy through deployment, ensuring successful delivery, financial performance, and client satisfaction.
Serve as a trusted advisor to executive client stakeholders, helping define ServiceNow roadmaps and digital transformation strategies.
Oversee multiple client engagements, providing leadership to Managers, Senior Consultants, Solution Architects, Developers, and project teams.
Lead business development activities including executive presentations, solution demonstrations, proposals, Statements of Work (SOWs), and sales pursuits.
Build and expand executive client relationships while identifying opportunities to grow existing accounts and develop new business.
Mentor and develop consulting team members, supporting recruiting, coaching, performance management, and career growth.
Drive practice development through delivery methodologies, implementation accelerators, thought leadership, and collaboration with ServiceNow and alliance partners.
Partner with practice leadership on staffing, utilization, forecasting, project financials, and overall practice performance.