Senior Manager Service Delivery

Gainwell Technologies LLC•Any city, OH

7d•$101,300 - $144,700•Hybrid

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. As a Delivery Manager at Gainwell, this role supports the Client Delivery Leader in driving account priorities, managing risks, executing strategic initiatives, and ensuring successful delivery across large, complex healthcare technology accounts. The Delivery Manager helps lead programs, functional areas, service improvements, demand forecasting, budgeting, client relationship management, and operational execution in support of Gainwell’s mission to improve the health and well-being of the members its clients serve. This role is best suited for an adaptable, business-minded leader with strong delivery, financial, workforce, and client management experience in Medicare, Medicaid, Public Health, or related technology environments.

Requirements

Bachelor’s degree or equivalent combination of education and experience; master’s degree in business administration, engineering, information systems, or a related field preferred.
Twelve or more years of support services, project, or program experience, including eight or more years of leadership or supervisory experience.
Experience working in the technology industry, including familiarity with company products, operating systems, and proposal development.
Experience working with Medicare, Medicaid, Public Health, or similar healthcare program environments.
Strong business acumen, project management, analytical, problem-solving, communication, relationship-building, contract, budget, leadership, and organizational skills, with the ability to manage large workforces and work effectively in a team environment.

Nice To Haves

master’s degree in business administration, engineering, information systems, or a related field

Responsibilities

Work closely with the Client Delivery Leader to understand priorities, identify and mitigate risks, and execute assigned strategic initiatives through completion.
Manage functional areas, department leaders, and critical programs on large accounts to ensure business solution objectives are met.
Identify and lead process improvements, problem resolution activities, and leadership oversight where needed to strengthen delivery performance.
Manage and develop demand forecasts with account teams under the guidance of the Client Delivery Leader to support planning and delivery of end-to-end services.
Partner with functional areas and departments to interpret project plans, workload forecasts, and delivery results, providing guidance and counsel as needed
Prepare, recommend, and oversee operating and personnel budgets, including monitoring spending, analyzing budget adherence, and recommending variances.
Manage complex relationships between delivery and consumer groups to support strong client relations, resolve issues, and implement appropriate courses of action.
Identify and manage service improvements that increase customer satisfaction and ensure projects meet client and company expectations.
Partner with functional areas and departments to integrate new, enhanced, and existing service offerings for accounts.
Participate in developing new business proposals and introducing new technology to enhance business solutions.
Lead, train, evaluate, motivate, and develop employees to improve performance, development, and work product, while addressing performance issues and making personnel recommendations within company guidelines.
Maintain accountability for overarching services and deliveries, including demand management and forecast accuracy.