Senior Manager, Service Center 2

XPO • Fort Wayne, IN

7d • Onsite

About The Position

The Senior Service Center Manager at XPO will supervise and lead all service center employees, overseeing timekeeping, payroll administration, personnel changes, and ongoing coaching, discipline, training, and development of staff. This role owns and achieves P&L goals for the service center, including attaining Key Performance Indicators (KPIs). The manager will lead their supervisory team to plan and attain daily and long-term labor goals to ensure budget, service, and quality goals are achieved. They will provide frequent information to employees about service center productivity and company policies, conduct regular team meetings, and research/implement opportunities to cut costs and improve efficiencies. The role supports sales-driven growth by ensuring operational execution meets customer requirements, addressing service gaps, and identifying opportunities to improve yield and profitability. They will partner with Sales to drive revenue growth and retain key business by participating in customer visits, translating customer needs into operational plans, resolving service issues impacting key accounts, and supporting new business onboarding. Additionally, they will develop relationships with top local revenue-driving customer accounts, promote and enforce safe and clean facilities and equipment, hold the team accountable to route proper documentation and oversee procedure control for hazardous material shipments, and comply with all applicable laws/regulations and company policies. The Senior Service Center Manager will also lead the “Self-Assessment” process to verify adherence to all service center operational processes and standards.

Requirements

• 5 years of supervisory experience
• Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, DOT, FMCSA, and other transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules and company policies and procedures
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends and travel as needed
• Frequently lift up to 50 lbs. and occasionally greater than 75 lbs
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
• Walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery
• Work outdoors in inclement weather
• Work non-traditional hours including overnight and occasional weekend hours

Nice To Haves

• Bachelor’s degree, 5 years of related work experience or equivalent military experience
• Experience balancing operations leadership with external sales and relationship building
• Experience with process improvement
• Able to multitask and prioritize work with excellent organizational skills
• Experience managing in an LTL environment
• Solid analytical skills-problem solving skills to improve multiple metrics to hit the budget
• Exceptional leadership, communication, presentation and administrative skills
• Experence in sales or sales leadership
• Experience managing P&L

Responsibilities

• Supervise and lead all service center employees; oversee timekeeping, payroll administration, personnel changes, and ongoing coaching, discipline, training, and development of your staff.
• Own and achieve P&L goals for the service center, including attaining Key Performance Indicators (KPIs)
• Lead your supervisory team to plan and attain daily and long term labor goals to ensure budget, service and quality goals are achieved. Ensure, teach, coach and train to ensure that quality and service goals are achieved; address any deviations from standard.
• Provide information frequently to all employees about service center productivity and company policies and procedures
• Conduct regular team meetings to promote engagement, review productivity, safety, and service, and performance, communicate operational updates, and address questions or concerns
• Research, monitor and implement all opportunities to cut costs and improve efficiencies
• Support sales-driven growth by ensuring operational execution meets customer requirements, addressing service gaps, and identifying opportunities to improve yield and profitability
• Partner with Sales to drive revenue growth and retain key business by participating in customer visits, translating customer needs into operational plans, resolving service issues impacting key accounts, and supporting new business onboarding while executing local strategies to strengthen customer relationships
• Develop relationships and engage with the top 10-15 local, revenue-driving customer accounts
• Promote and enforce safe and clean facility and equipment through adherence to safety and housekeeping practices/procedures, regular safety briefings, timely training completion, and strict adherence to driver and vehicle DOT compliance, OSHA standards, hazardous materials handling requirements, and environmental regulations, taking immediate action to correct unsafe behaviors and conditions
• Hold the team accountable to route proper documentation and oversee procedure control for hazardous material shipments
• Comply with all applicable laws/regulations as well as all company policies/procedures
• Lead the “Self-Assessment” process to verify adherence to all service center operational processes and standards through recurring compliance checkpoints

Benefits

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO during your first year of employment
• 9 paid Company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a Company incentive compensation plan
• Opportunity to purchase XPO stock twice per year at a discounted rate through weekly payroll deductions
• Company vehicle provided based on service center class size

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree